With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. . In these cases, customer service will attempt to contact you, using the information we have on file. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). If you bought tickets online or over the phone, you won't need to do a thing. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Privacy Policy. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. If you are unable to find tickets or parking rights, please check back again. follow our steps to get a refund from a ticket seller. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. We will notify you by email if this box office collection is required. On one occasion I got as far as selecting the insurance. Submission of our own medical confirmation form is preferred, please download it here: medical form template. So please be as cautious as possible when going through AXS. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. Exceeding these limits may result in cancellation of orders without notice. or was there no option for you? Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. So I decided to treat myself and girlfriend to VIP tickets. By Insurance Site July 2, 2022 July 2, 2022. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). can reveal. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. If you are purchasing a resale ticket (i.e. TicketPlan cannot be held responsible if incorrect banking details are provided. By browsing this website, you consent to the use of cookies. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Honestly this post makes me feel better though, thank you lol. Reply from AXS UK. A scan or clear photograph sent by email is acceptable. Help us help you quicker by coming with your mobile ticket ready to be scanned. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The availability of tickets is subject to change. Shipping information, if any, is provided at checkout. Only items purchased on the AXS official website can be returned for refund or exchange. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Ive also heard similar stories from all of my concert going friends. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. The original advice from the armed forces giving advice to travel at short notice for military service. Request ID: 7a29b9b3cc1be708. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. Please read this Agreement carefully, because it is a contract that affects your legal rights. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Front row or on the aisle? At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. If the event is cancelled, we'll issue you a refund automatically to the original payment card. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! - AXS Help Centre How can I make a claim for my Ticket Insurance? Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. NEVER AGAIN! We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. If I have XCover ticket insurance and miss an event, can I get a refund? In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. IP: 141.94.161.174 There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Venue/Event Specific Terms and Conditions. A per-order delivery fee may also be assessed, depending on the delivery method. Upon your payment in full, you shall be entitled to the tickets you have purchased. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Please note: The account holder is liable for bank charges levied by the receiving bank. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. If you have bought your tickets at the venue's box office? E-mail address is required to create an account. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. Plans can . Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Any ticket issued via the Service is a revocable license. and our The truth is that paying for insurance to guard against this is a waste of money. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. You will also be responsible for paying any applicable taxes relating to your purchases. IT IS NOT AN INSURANCE POLICY. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Do you have the required supporting evidence as described above? We notice that your web browser is out-of-date. Dollars. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! All attendees must conduct themselves properly at an event. For more information, please see our If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. We make no representations or warranties about the quality of your watching experience or your display. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. Mastercard, date running time selected at the russian of purchase. Show more Show less On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. I realised I was too late for the standard entry tickets, as they had all sold out. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. The refund will be issued to the Payment Method on file. Below you'll find an important update on COVID-19 and your events. But with Event Ticket Protector, they won't need to worry. With a simple integration this product has gone from strength to strength enabling AXS . '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. ugh I am raaaaaging. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Therefore, we ask for: A completed medical confirmation form. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. email from them: "Thank you for contacting AXS. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. 36. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). and now it says "refund pending". Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. I purchased my tickets with my AMEX can I make a claim with them and get my money back? There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Request ID: 7a29b98f6d472a62. Privacy Policy. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849.