Internet is down for the second time in 4 days. The Netgear CM1000-1AZNAS was the companys first commercially available gigabit modem, and you may stand to save some money opting for this model instead of its nearly identical predecessor. Ill use my modem as an example. Its list of compatible ISPs is respectable, though a little smaller than that of the Arris modem. MB8611 New firmware. . This was exactly what I was looking for. Your MB8600 won't be dropped before that. Thats because ISPs wont rent out modems that they dont update. I called Comcast Tech Support who said issue is with my router. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business, Cox Communications, Spectrum and more. Until then, it is future-proofing and you will only get 1 Gbps up and down. https://www.motorolanetwork.com/pages/comcast-replacement-program. Legit question, but why would anyone care about this? New versions of firmware will be released when your modem manufacturer fixes a bug or addresses a security concern in your modems software. Now that I know what the problem is, and that it's widespread, I'm not too concerned about it. By updating your modems firmware, youre improving both the security and performance of your modem. When youre shopping for a modem, youll typically see terminology like 164. These numbers represent how many downstream and upstream channels are supported by that modem. Motorola MB8600 modem issues/firmware update. Speaking of compatibility, make sure the modem you choose works with your cable provider before you purchase it. While we typically recommend purchasing a separate modem and router for ease of troubleshooting, this combo unit is an easy option for those looking to fully upgrade their network to the latest standards. It utilizes DOCSIS 3.1 firmware protocol which guarantees ultra-fast speeds for cable internet. It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). We looked at the top Modems and dug through the reviews from some of the most popular review sites. And while both the modem and the router are powerful enough to handle the highest throughput available through cable Internet, its worth noting that the built-in router isnt quite as powerful as the modem. The Motorola MB7621 24 x 8 Cable Modem Modem is compatible with Comcast Xfinity, Cox and Charter, which are three of the biggest providers. . Sometimes a cable will already be available. The cable modem generates a new certificate with the same issuer and serial number on restart. Ok so you know the firmware version of your modem. There are two additional LEDs for each ethernet port on the back panel. The MB8611 is equipped to keep you connected, now and in the future, with backwards compatibility to 32x8 DOCSIS 3.0. This is why buying a third party modem isn't always a great solution despite being cheaper in the long run. Description. This is usually mentioned in the item description, but if you dont know for sure, contact your cable company to ask. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. Is your ISP going to spend a lot of effort testing and checking modem updates for that modem if only a small number of their customers have that same model? OpenBSD over 2 years ago. Weighing one modems performance against another means deciphering terms like Mbps and downstream channels. The Motorola MB8600 is still listed at xFinity My Device Info. If you havent noticed by now, its a very important part of your modem. The only downside to this modems port array is that they cannot be used to send Gigabit signals to separate devices. ARRIS Surfboard SB8200 is a comparable model. As a user, you cant make any changes to how your modems firmware functions. Old Rigs new life as a file server: Asus Rog Maximus X Code, i7-8086K @ 5.2Ghz(All Cores) 1.32v, G.Skill Trident Z RGB 32G @ 3600, Asus 306012G TUF, M.2 NVMe Samsung 960 EVO 1TB plus several drives 12TB, Phanteks - Enthoo Evolv ATX Case,Corsair -H150i PRO, RMx 1000W . I have defaulted both router and modem, turned off LAG on modem, to no avail. The MB8600 certificate isn't expired. In the coming weeks, Target shoppers with Gigabit speed broadband and Xfinity Voice plans will have the option to purchase the Motorola MT8733 DOCSIS 3.1 WiFi 6 modem/router, Motorola MB8600 and . After rebooting the modem, they will not be able to get to the modem web UI again until they perform this process to clear the old cert out of the browser. Compatible services: Comcast Xfinity, Cox, Mediacom Cable, WOW!Max downstream: 3.8 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. We then create one easy-to-understand review. If you own your equipment, please see more about updating your modem for instructions on how to find a modem compatible with your services. Is this why Xfinity kept telling me multiple times my Asus CM-16 was going to be limited to 373 Mbps, even though it clearly states 686 Mbps? This is very important. Once on the Advanced tab, my modems firmware version is clearly listed. If you dont have gigabit internet, this will still work wonderfully as your internet modem. Although there may be less to do on your end when it comes to updating your modem, that doesnt mean you should turn a blind eye. LAN Ports 1 & 2 of the modem are connected to router WAN port and LAN port 1. My internet plan is with Comcast, so it looks like my modem firmware should be version V1.01.22. If your ISP says they wont update your modem, it might be worth calling their competitor to see if theyll update your modems firmware. Question Restore stock firmware for Archer . Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. Heres a link to my signal levels: https://imgur.com/a/PHOB4qr. For example, I have a Netgear CM600 modem. Although we dont often think about it, as soon as you put your homes devices online, youre at risk of an attack. Any time a software bug or security flaw is found in your modems code, the manufacturer will update the code for your modem and issue an update. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, besides featuring up to 32 SCQAM (DOCSIS 3.0) or two OFDM (DOCSIS 3.1) bonded channels which should allow you to take advantage of the best and fastest Internet speed available from your . Their bonehead compatibility department doesn't acknowledge the existence of Link Aggregation. Click on it, then click Delete and confirm the action. Copyright 2023 Heavy, Inc. All rights reserved. CAT6 is recommended. EmeraldDeer Very Senior Member. Data is measured in megabytes (MB) or gigabytes (GB), depending on the volume. I didn't even know what model number I had. Create an account to follow your favorite communities and start taking part in conversations. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). No firmware available for prior update. it's still supported, just checked their website! It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. Similar to your modems default IP address, you should be able to find the default username and password for your make and model as well. Microsoft 365 & Office; Antivirus & Security Software; Tax Preparation Software; . However, I notice that the MB8311 is on the modem compatibility list on the Spectrum website. Motorola MB8600, 18.2.9 software. A model that is both a modem and a router will not only link you to the internet, but it can also link the computers and devices within your home to each other. Can anyone help with this? The biggest bummer about this is that every second ethernet port is only for bonded use, so the CM1200 functionally only has two ethernet ports. Your modem needs to update its firmware whenever the manufacturer issues a new version of it. Before we get into that, lets break down how the modem update process happens. Would be interested to know your setup. That was the goal. A key factor of this modem is that it is approved for use by some of the major internet providers in the US. I just had to deal with this issue over the last few days. First time xfinity was able to get it back up and running. Before the update is pushed to your modem over your internet connection, theres more to be done. First time xfinity was able to get it back up and running. This is the case for me. Not saying I believe them, but thats what they said. By renting, youre always ready for these upgrades without having to worry about wasting money. Well take a look at each one so you have a good idea of what your options are. Rick Deckard over 2 years ago. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada . . Does this typically mean 1) there's a signal issue (either from Comcast or via bad wiring/splitter/etc), 2) there's a hardware issue with my modem, or 3) there's a configuration/activation issue on the Comcast side? Chipset provides security from denial of service attacks. Some modems have a screen that is off to the side a little, making it more difficult to see, especially from a distance. No amount of firmware updates will fix it. $119.99. MH7020 Mesh-Ready WiFi Router. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . It wasnt a modem issue. Feb 21, 2019 . I got the same regarding an Arris SB8200. The only setting that was completely absent was a Quality of Service mode to prioritize certain traffic. Heres what information was listed in this section. Front View. Where does Motorola MB8611 stand as compared to Motorola MB8600? The main difference is that this modem comes with a powerful wireless router built-in, which can be helpful if you dont already have your own gigabit router to use. If the modem isnt running the latest version of firmware, itll get the updated firmware from your ISP and install it. I use xfinity with my own Motorola MB8611 modem. All was ok until modem firmware was upgraded. From what I have read online, your ISP handles the Modem firmware, because it is specific for each individual ISP, thus it is not some generic thing like it is with Wifi Routers. Security is an important consideration. Thanks for the replies. All of that looks pretty good. Command Center Software Video Surveillance and Analytics Public Safety LTE Managed and Support Services Two-Way Radio APX P25 Two-Way Radios APX NEXT P25 Smart Radio . It includes 1 open Ethernet GigE LAN port. You want to make sure youre getting the best performance, features, and security to go with it. Ok. Compare. The Motorola MB8600 has the following ports and buttons available on the back of the modem. (valid at GoNift.com). As a reminder, my modem is a Netgear CM600 modem. The Fora platform includes forum software by XenForo. . Compatible services: Comcast Xfinity, Cox, SpectrumMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 4. But it keeps happening. Asus RT-AC68U router with Merlin 386.9 firmware running wired only Netgear Orbi RBR50 as access point + 2 RBS50 satellites with wired backhaul Motorola MB8600 modem on Comcast I'm not getting gigabit Internet speeds through my MB8600 as expected, and three calls to tech support in the last few days haven't fixed it. The Motorola MB8600 will work with any brand of WiFi router. I had to warranty the same model for the same reason a year ago. Plus, it has two 1-Gigabit Ethernet ports! For immediate assistance, check out the Xfinity Assistant. Cloudflare Ray ID: 7a28d291dd222b5a For some people this wont be an option, as theres only one major internet provider in the area. Be sure the CAT# LAN cable between the modem and RBR is of good quality. Nothing has been stable for more than a few days. Drop to a plan <=940 Meg and it will become compatible again. All other modems connected to the ISP wont be updated. Press question mark to learn the rest of the keyboard shortcuts. Does Your Modem Affect Your Internet Speed? If you have questions about your services, we're here to answer them. Many lower-end modems will not allow speeds this fast and will actually lessen your effective speed even if you are paying for gigabit internet. The fix worked for firefox but Chrome still can't access the modem and I can't find the cert anywhere under Chrome. Making sure your modems software is updated is very important. I am not sure of the exact details . 1 - 4 of 4 Posts . The Motorola MB8600 with the firmware code version 8600-6.1.1.19 has added back the Spectrum Analyzer and it now supports LAG features (Link Aggregation Group) - special thanks to . Your email address will not be published. The main benefit of this technology is that its max downstream caps out at 10Gbps and its upstream caps out at 2 Gbps. However, you may find that the money you spent renting your equipment could have easily been made up by purchasing a modem and then switching it out for a newer model when the network upgraded. Shouldnt I be able to update the firmware myself? The modem can theoretically pass through a max upstream of about 6 Gbps on its own. The signal at my home was garbage. Heavy may receive a commission if you purchase a product through a link on this page. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. If you live in a metropolitan area, you are probably in one of these networks. Hopefully you can see the bigger picture here. Both support DOCSIS 3.0 and 3.1, are certified by Comcast Xfinity, and are compatible with all devices and internet service providers. This includes new features as well. Find more Netgear CM1000-1AZNAS information and reviews here. On the inside, though, the Motorola MB8600 features DOCSIS 3.1, capable of getting up to 6Gbps of Internet bandwidth from the provider. When you look at the price to rent a modem through your cable provider, you may first want to check out the purchase price for one. In some cases, ISPs wont update your modem firmware as often as they should. Anybody who needs to go to their modem page will be able to get there until the reboot. If you encounter this in Firefox, you can go to Firefox Options -> Privacy and Security (on the left) -> Certificates (Bottom) -> View Certificates button. Advanced cybersecurity keeps your network and data safe with auto firmware updates, threat scans, new device alerts, and ad blocking. I live in Arizona and my Motorola MB8600 cable modem had firmware version 8600-18.2.9 for over a year. The bottom line here is that you want your modem to get firmware updates when they become available. Should I keep the modem or return to the deplorable Spectrum Hisense Technicolor modem? The bottom line is that there could be thousands of different modems connected to a given ISP. item 7 Motorola MB8600 DOCSIS 3.1 Cable Modem. Best Buy has honest and unbiased customer reviews for Motorola - MB8611 32x8 DOCSIS 3.1 Cable Modem 2.5 GB Ethernet - Black. The issue may not occur on Chrome or other browsers. We also welcome product reviews, and pretty much anything else related to small networks. I have tried DHCP query frequencies: aggressive, normal, and continuous. The Motorola MB8600 Modem features DOCSIS 3.1 technology, while other models have 3.0. Were well aware of this at this point. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! My MB8600 works fine, it didn't have the problem. Learn More. Re:WAN LAG on tp-link router. I would be more than happy to help find a solution to this problem you're experiencing. For many households, an 84 modem with 343Mbps or 686Mbps will likely suffice. We have made changes to keep employees safe so response and call times may be longer than usual. Once youve determined your modems IP address, type it into your internet browsers search bar. The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. It supports 1400/40 just fine with link aggregation. The modem has four gigabit ethernet ports, but this device does not support link aggregation, so you wont be able to bundle them for multi-gig wired signals. An important note: plans regarding potential upgrades or updates to the operating systems on its Android-powered devices and is, therefore, subject to change. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. Without ethernet bonding, it can still support gigabit speeds, which is as fast most comercially-available Internet services go currently. Motorola/Cox, I am between a rock and a hard place and neither of you are helping me! Most modems should have a similar IP address. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. That is why I shelled out $190 for next gen modem right away to not buy twice. The MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. Motorola MR2600 Wrap Up. When asked about it, RCN said, "The Motorola MB8600 can connect but is known to have a lot of issues keeping a stable connection with our network. The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. Heres what it showed for my CM600 modem. One problem with buying a modem versus renting one, however, is that technology is always changing. It is easy to set up and on most networks, it is literally plug-and-play. Your IP: You still need to check to make sure your modem is being updated. As a result, it makes it really hard to manage all of these modem updates. How do you know what the default values are? This doesnt mean you shouldnt pay attention to your modems firmware. This thread is archived. It also has a sleep mode that helps conserve energy. I know nothing about what these should be. If its out of date, it should update automatically as long as the ISP has issued the firmware update. Internet is down for the second time in 4 days. As we determined in the previous steps, I saw that my modem has firmware V1.01.22 installed. I ordered a new MB8600 cable modem, which arrived a week later. The MB8600 is easy to set up, and if you are on a network like Comcast Xfinity, Cox, Mediacom Cable, or WOW!, will take little more than plugging it in to get it working. Press question mark to learn the rest of the keyboard shortcuts. Compatible services: Comcast Xfinity, Cox, Mediacom CableMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 1. Comcast Xfinity, Xfinity X1, Cox and CableOne have all approved this modem for all the speed packages they offer. My line stats are pretty good, so I think I'm set. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Value. Youll likely either want a 164 or 84 modem, which means you have either 16 or eight downstream channels and four upstream channels. Dont worry if youre not sure what your modems IP address is. Enter your router username. If your modem manufacturer develops a new feature for your modem, you wont be able to use it unless you have the latest software. Try to plug in via the router and no internet. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. The same can also be said for an updated router, though. So earlier I mentioned there was bad news when it comes to updating your modem. Though it is important to note that this is not a WiFi router by itself and it also will not work with landline phone plans, rather it is strictly for internet-only plans. Especially today with everyone emailing, banking, and shopping online, you want to make sure your internet connection is as secure as possible. functionality and Motorola Mobility reserves the right to change the content and timing of any product, product feature or software release. Another usability factor to consider is where the screen is located. Both support link aggregation. If I hadnt changed my default password, Id be able to log in to my modem using password as my password. Your MB8600 also supports all speeds of any DOCSIS 3.0 services. I'm wondering if the xFinity person(s) whom you were speaking with were trying to work on their personal handle times and gave you a phony answer just to get you off the phone faster. I know I am being overly fastidious but I would like it if I can access the modem from any of my browsers. For the user, this means fewer hiccups and faster page load times. How to Update Modem Firmware: A Complete Guide. Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. With an ethernet port present, this modem allows you to plug in one device to achieve a direct, cabled connection to the internet. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). Thanks everyone for your input and help, I appreciate it. To unleash your ultra-fast gigabit Internet plan, you need one of the best DOCSIS 3.1 modems. Mbps refers to megabits per second, which calculates the amount of data that can pass through your network within one second. The downside of combo units is that they are harder to troubleshoot but the upside is that they are easiest to install, which can be a game-changer for the technologically-challenged. ; Maximum speeds up to 400 Mbps - DOCSIS 3.0 modem (32 or 24 channels down) Hardware Version: V1. Signal strength is also worth considering. Through this analysis, we've determined the best Modem you should buy. Hi new member here can you please message me if you still have it, thank you. DOCSIS 3.1, 3.0, 2.0, and 1.1 support and Cable Labs certification ensure compatibility with services nationwide. Its range is fairly solid and it has a mostly complete feature set. Your internet service provider (ISP) will send firmware updates to your modem. The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. Most likely will need a tech to figure out where the breakdown is happening. Your modem needs to be receiving firmware updates. If you use four ethernet cables to connect this modem to a router, it can potentially handle downstream up to 3.8 Gbps. Press J to jump to the feed. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. If you had an xfinity modem they just would have swapped it out. Occasionally, youll need to reboot your modem, whether its due to your providers updates or overheating. Setting up this modem is as easy as the next. The Kick-Start Every Morning With Coffee Maker Guide, 10/100/1000 gigabit ethernet port on back, Broadcom Chipset provides security from denial of service attacks, Approved for use with fiber optic, DSL or satellite internet services, Works with gigabit internet speeds but also slower speeds for those who have not been able to make the upgrade yet, Active Queue Management (AQM) reduces internet latency for faster page loads and improved interactive applications like gaming or videoconferencing, Full-band capture digital tuner to enhance speed and save energy. There are eight megabits in one megabyte and 1,000 megabytes in one gigabyte. When something like that happens, the modem you bought may no longer be compatible. If you rent from your cable company, theyll likely set up your modem. It has 2 OFDM technology, which is a useful data encoding method that reduces latency in DOCSIS 3.1 devices. You can usually find your modems IP address listed on a sticker on the actual device. Motorola mb8600. Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. Even if your modem is a different make and model, the steps to find out the firmware version of your device should be similar. Performance & security by Cloudflare. Can't handle the speeds that other routers can. To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. Rumors were going for more than a year that at some point old modems will be excluded from support. Owning your own modem typically saves $120 per year in cable modem rental charges. Thread starter randomName; Start date Feb 21, 2019; randomName Very Senior Member. Just take a look at the same sticker you looked at to find your modems IP address. 1 Gig NEW Motorola MB8600 DOCSIS 3.1 Cable Modem. It took a total about . In my case, my modems firmware matches the latest version released by the manufacturer. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . Simply connect the top two bonded ethernet ports to your compatible router. The Motorola modems use Wireless Power Boost and AnyBeam beamforming, which focuses your signal in a specific direction to provide better reception at both 2.4 GHz and 5 GHz frequencies. Up and running within 15 minutes, No call to Comcast. Luckily, this information is listed on your modem as well. Your MB8600 supports DOCSIS 3.1, the fastest cable modem service standard. If you have a different make and model of modem, your firmware version may not be listed on the Home page. 32 downstream x 8 upstream DOCSIS 3.0 bonded channels, or 2 downstream x 2 upstream OFDM DOCSIS 3.1 channels. . New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Press question mark to learn the rest of the keyboard shortcuts. This technology is the preferred standard of cable providers. See all 38 - listings for . This is a massive improvement over DOCSIS 3.0, which throttles your downstream at 100 Mbps. For example, this site details the common IP addresses for Netgear modems like mine. First and foremost, your ISP needs to make sure that the internet connection between the ISP and the modem owner (you) still works properly after the update. Lets looks at it from an ISPs perspective. Especially if you have an internet plan with a smaller ISP. But, again, most ISPs can only support 1 Gbps, so this is all only future-proofing. Find more Arris SURFboard SB8200 information and reviews here. This is a prometheus exporter written with the intention of exporting metrics for a Motorola MB8600 device. What wifi router do you have and what device youre using to test the speed over wifi ? Note that line impairments may exist that the modem is not able to report. Answers to be found are better than being left wondering. Unfortunately, and to no fault of this router, link aggregation is not currently supported by any of the ISPs it is compatible with. The rep said thats not the case since its my own modem. Received the Motorola DOCSIS 3.1 cable modem on-time from Amazon. Office Products, Office Furniture, Computers, Software & Consumer Electronics . To give simultaneous Internet access to many devices . my MB8600 is no longer compatible. If you rent equipment from Comcast, you are eligible for an update on us! I'm getting 1400+ Mbps. Reliable modem than the motorola mb8600 latest firmware or the ARRIS and just returned them the next day my modem was using! In other words, your modem will only be updated if your manufacturer issued an update for your specific model. Over time, Internet and TV equipment must be updated to keep up with the latest technology. With SNMP disabled, I wanted another route to be able to collect these metrics. So I have a Motorola MB8600 that keeps losing its connection to Comcast Xfinity internet. This can be especially true when your internet plan isnt with a large provider. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. The modem address still shows the connection to my modem as HTTPS "unsecured.". Modems usually get firmware updates from the ISP itself. If your area hasnt yet switched over to fiber, you may be in for a major upgrade in the future. It can also work as a 328 DOCSIS 3.0 modem. However, when buying a modem/router combo, its important to note that youll have to purchase a completely new unit if part of it malfunctions or you want to upgrade one or the other. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. As a side note: Netgear also makes one of the best 802.11.ax routers available. It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem.