E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Go to usps site and fill out the mail fraud form. The status says the item was "Delivered to agent," so the item shows as delivered. You are welcome to file claims and police reports. 26-05-2020 To start, you have to rule out an honest mixup plus give a timid potential scammer an out. I ended up having to give a refund in fear the buyer is going to give me bad feedback. 26-05-2020 They can claim the item was not received, claim a refund and make off with the expensive item. Is it not possible to take pics of item A and still send B? I know they will get their refund, but should I inquire at all? He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Or just take back the item. 06:44 AM I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. I really feel like I am not getting any protection from scammer buyers on eBay. If the item is sold for more than $750 the item must have signature delivery proof. 09-10-2020 I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. They have always just put new shipping labels over the original label on the unopened package. I have had a few people say they didnt receive their orders when I know I sent out to all of them. So buyer filed a claim for a return with eBay citing wrong item sent. I've never owned/sold a necklace like that. Update 2: So my next step was to file claim with UPS. She got her full refund back and kept the ring! BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. There is no way to dispute a transaction once its finalized in this way. 05:49 AM. Ask if they want you to dispose of it or return it to them. Those are not indicative of any scam. Paid a tailor 4.50 repaired it and sent back with DPD signed for. In this scam, the buyer then accuses you of sending a damaged item. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Could you explain a bit what steps you take when shipping? Add any photos you have of the wrong package. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). . What would you do? Do you have the number? Buyer sent me picture of something different in the box. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Someone did this to me a few months ago. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. They needed his phone number but I did not have it. Check out this video to understand how dimensional weight is measured when shipping. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? I asked the buyer if the package he received was damaged or opened. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. If he ghosts you, you scared off a scammer. Good for you. Do I have to go ahead and refund no matter the circumstance? It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. The item is missing parts or features, and this was not disclosed. Copyright 1995-2023 eBay Inc. All Rights Reserved. 26-05-2020 Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Do everything you can to annoy them until they finally just pay you the $900 so you go away. I've only had to use these pics a few times but they save a lot of hassle. package or mail missing? Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. So eBay accepted the return. For things like graphics cards your best bet is to sell locally, all cash. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. They sell fake goods and don't pay taxes. "That picture shows different items rather than what I sent. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. E bay in many cases are making more profit than the sellers. ive had power sellers defraud me for a 50 cent lowes coupon. By ARTHUR WRIGHT. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. And while I'll be cordial, it doesn't bode well. 01:30 PM. At first, it might seem foolish to pass up a generous offer, but often its a trap. Thank you sooo much for putting your story on here. The one I received is as per the photo. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. You must be new here, in this sub anything and everything is a scam ;). 26-05-2020 Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. All such complaints from sellers are simply ignored, as profit takes precedence over reason. They may even provide photos of the broken item. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Theyll tell you to file a report with the police and then wash their hands of the matter. Other platforms I never had a problem with over 6 years. Answer (1 of 4): Hi. What's the return address? Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Here are some of the most common ways eBay sellers are scammed. Because the seller sent a lighter instead of a $600 Gucci wallet. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The item could have gotten mixed up during a customs check? Select Order Not as Described. "Hi. Most of them are happy new year banners being returned in Febuary. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago to fight them over this and go to the Phillippines is beyond annoying. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . thanks to all for your help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Then gets mixed up on which item was wrong. The buyer then tried to repeat that same scam several times. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Explain it to him like you explained it to us. An option to dispute the refund and report the buyer will appear. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I talked to manager and simply were told nothing can be done. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. This scam is a new twist on the offer of overpayment. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. 09-10-2020 You can always appeal later. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. 09-10-2020 You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. I have had my hosting company check everything their end and they say all is correct and working ok. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. It expressly says this in the PayPal Seller Protection terms. Once they have the code, they disappear and make off with your gift card balance. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Disputes about the quality of the item are not billing errors. 26-05-2020 If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. As its a scam, you will never see your money or your items again. Thanks for this suggestion. and our Ebay found me not at fault and released my funds. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Learn the fundamental steps for running an eBay business. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Glad you at least eventually prevailed. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. They readily cooperate with law enforcement. The item I sent out was also tagged, this one is not. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! This is what people are doing nowadays, so selfish. Create an account to follow your favorite communities and start taking part in conversations. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It seems I have no time to inquire. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) The unofficial eBay subreddit. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Learn how your comment data is processed. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? They look the same to me.. on I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Buyer contacts me today. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Its usually not a good idea to trade with accounts that have bad feedback. But just the thought of it would scare a lot of scammers into stopping this shit. did said person say they woud send you the motorcycle and the title and then you would have to pay? All sales are final after the buyer rates the seller or 3 days after delivery. Accept it and issue return label. Offer to send the copied forms to an ebay chat rep. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. New replies are no longer allowed. Should I try to see if it was mixed up with another package? Listen to this weeks podcast to hear sourcing methods from a seller! @deala0621:There's no point in contacting Canada Post, or USPS. I have sent the item you ordered to the address on file with ebay. When you issue a refund to the buyer They'll be refunded through their original payment method. Keep choosing to the end, then scroll down and your contact options will be at the bottom. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. USPS. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. on For more information kindly send . I manufacture them myself and sell for only one price. I guess it depends on whether the item they are sending back is worth paying the shipping on. i think someone is trying to scam me like this to. But I would think it is more likely a customs thing. Do not refund first and try to appeal after. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. You would want your copy to be short and engaging, informative but not stiff. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. So it sucked having a negative mark on my account but it was the only thing I could do. Copyright 1995-2023 eBay Inc. All Rights Reserved. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Zero money was left over. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. I stopped shipping to Canada because of customs problems. Before you start your Missing Mail Search, you will want to double check the status of your package. 03:21 PM. Its unfair they side with the buyers all the time. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. As seller, here are a few things you can consider before selling to buyer with little or no feedback. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . I have 100% seller feedback. How do you prove you sent A? I suspect someone may have been tampering with mail and package in the delivery system. WARRANTY AND INFORMATION. Has she possibly got you mixed up with a different seller ? I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? If they did, I don't know how they'd be able to verify. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? The law spells out how to challenge billing errors. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. 26-05-2020 FedEx. How do they sell my exclusive manufactured trademarked product for lees than I do?? Unfortunately for you, the item is a replica of the one you sent. I have no idea how to get on the phone with a live human being? I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute.