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Necessary cookies are absolutely essential for the website to function properly. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. It was just a few days later when I received my first follow-up call. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Own your learning schedule with self-paced, online courses. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. There were crazy long lines, especially for the iPad 2, and the iPhone 5. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. . The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Get discovered. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Apple is a drug-free workplace. The mob used the electronics in the store to play music and record their dance routine. Top editors give you the stories you want delivered right to your inbox each weekday. At Apple, were not all the same. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. The next 10 days were essentially "Apple boot camp." I guess the one part of the job I didn't look forward to was closing the store at night. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Access your favorite topics in a personalized feed while you're on the go. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. The cookies is used to store the user consent for the cookies in the category "Necessary". To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. By helping Apple maintain strong relationships with customers, you are instrumental to our success. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. You also have the option to opt-out of these cookies. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. The courses are sequential, and build on skills and concepts as the user progresses. When a customer needs assistance, you quickly assess their situation. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. That's according to suppliers involved in Apple's iPhone supply chain. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. We also use third-party cookies that help us analyze and understand how you use this website. We will work with applicants to make any reasonable accommodations. Here are three trends influencing how Apple Technical Specialists work. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. They will also learn about the software and hardware they will use on a daily basis. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Please note that all salary figures are . Badges are issued and managed through Credlys digital badging platform. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple training delivers everything you need to learn about the technologyonline and on your time. It works only in coordination with the primary cookie. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. I will never forget them. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You maintain composure and customer focus while troubleshooting and solving issues. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. They may also move into management positions. about 30,000 full- or part-time retail workers. Another perk of working there: Customers love Apple, so my days were often pleasant. It felt pretty good to be able to help this woman. Apple is a drug-free workplace. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The customers can make or break the day which led to many days being . By clicking Sign up, you agree to receive marketing emails from Insider Sign up for notifications from Insider! Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. The cookie is used to store the user consent for the cookies in the category "Analytics". Finding the right course should be simple and intuitive. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Learn more about your EEO rights as an applicant (Opens in a new window) . This cookie is set by the Google. As businesses become more reliant on technology, the need for security professionals will continue to grow. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At other times, you refer customers to support team members who get them up and running again. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Take proctored certification exams from your home or office. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Great offering by Apple! That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. At Apple, the learning never ends, and team members continually support each other. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. This includes knowing how to use the tools and equipment they need to complete their work. This cookie is set by GDPR Cookie Consent plugin. It does not store any personal data. The entire store team benefits from your commitment to providing the best care for customers. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Copyright 2023 Apple Inc. All rights reserved. Youll need to be flexible with your schedule. Learn more about your EEO rights as an applicant (Opens in a new window) . Title(s) held: My official title was "specialist." Design and lead tailored in-person and virtual trainings.. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Bing Ads sets this cookie to engage with a user that has previously visited the website. Click here to see the total pay, recent salaries shared and more! We deliver a full range of Apple courses, including support and repair training for Apple devices. To view your favorites, sign in with your Apple ID. . Copyright Melissa is learning about more than technology. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Copyright 2023 Apple Inc. All rights reserved. Learn more (Opens in a new window) . AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Europe's No.1 Apple Training Specialist. This cookie is set by GDPR Cookie Consent plugin. A career as an Apple Technical Specialist can be both rewarding and challenging. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. 325 reviews from Apple employees about working as a Technical Specialist at Apple. You can find information about the accommodations request process in the. Learn more (Opens in a new window) . Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Filter our Apple training by your desired technology. You may be communicating with customers about technical issues or non-technical issues. The entire store team benefits from your commitment to providing the best care for customers. I agree to the Privacy Policy & Terms and Conditions. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Copyright 2000-2023 MacRumors.com, LLC. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Page Turning Animation is Back! The work environment for an Apple technical specialist is usually in an Apple Store. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Your work hours will be based on business needs. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Each of those locations employs over 100 people totalling about. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Check your badge on Credly for specific expiration dates. You reassure customers when delivering product diagnoses and potential solutions. United States Department of Labor. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. A selection of macOS tips to make your Mac life a more effortless experience. The program is open to institutions in Europe, the Middle East, India, and Africa. An Apple logo or digital badge is a seal of approval and a promise of excellence. Therefore, we are committed to treating all applicants fairly and equally. Thanks to her teams help and extra tech training, she got to know our products inside out. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Do you love how it feels to help others? Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. At first I didn't understand why she was so upset about an easily replaceable phone. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Apples new IT training series begins with the Apple Device Support course. Technical Specialists may be required to travel to customer sites. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. And after you've passed an exam, display your verified digital badge on any professional networking site. Choose your path United States Department of Labor. Learn more about your EEO rights as an applicant (Opens in a new window) . At other times, you refer customers to support team members who get them up and running again. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. They can also help businesses to develop and implement best practices for protecting their data. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. The training has been completely redesigned and moved to an online, self-paced format. Apple is an equal opportunity employer that is committed to inclusion and diversity. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Lots of different people to learn from and meet. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. When youre authorized or certified in your area of business or expertise, you also represent Apple. Copyright Do you love how it feels to help others? The employment of Apple technical specialists is expected to grow much faster than average over the next decade. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Communication skills: Communication skills are essential in any technical role. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple certification programs are IT professional certifications for Apple Inc. products. The best part of working for Apple: It had to be launch days! MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Own your learning schedule with self-paced, online courses. Here's what we know so far. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Below, we have recapped what to expect from Apple this March and April based on rumors. This website uses cookies to improve your experience while you navigate through the website. Apple is a drug-free workplace. Apple Professional Training courses are available now at training.apple.com. Youll need to be flexible with your schedule. Apple benefits help further the well-being of our employees and their families in meaningful ways. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Core training took place off-site and included 15 new employees like. click here to select a store and view pay information. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. When a customer needs assistance, you quickly assess their situation. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. This requires a lot of testing and coordination between different teams within Apple.