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Buyer's expect returns. How is it a benefit? If the buyer is responsible, choose your return address from the dropdown menu. Select. You are the seller. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. The above applies whether or not a seller accepts returns. See our Partial refund guidelines for more details. The seller sent the wrong item, or In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Tip Enter the amount you wish to offer the buyer. Accept the return:The buyer will send the item back to you for a full refund. I recently asked eBay this exact same question. Create an account to follow your favorite communities and start taking part in conversations. See Partial refund guidelines. Most sellers don't understand this. Answer (1 of 15): You get a refund. Choose the item above to start resolving a return. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. You have 3 business days to respond to the request and resolve the buyer's issue. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. What's the point of no returns? : r/Ebay - reddit I am not saying that's what OP was doing, just informational, since they are new to SNADs. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. You can choose to add a message to the buyer. Add a message to the buyer explaining why the refund wasn't full. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. The seller is required to respond and honor their returns policy. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. You have 8 calendar days to review the return reques t and take action. If we're asked to step in to help, we may ask the buyer to return the item to you. Also a seller you are always going to have bad buyers here and there, its. eBay closes the case. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If the item is returned used or damaged, you may qualify to issue a partial refund. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. a part of. See Partial refund guidelines. You probably won't win, but if you don't call, the chance of you winning is ZERO. 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New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Both buyers and sellers must meet all applicable return requirements. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. However, sellers cannot refuse REFUNDS. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You can see it on the listing if it qualifies. When listing an item, it's important to include your returns address - opens in new window or tab. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Copyright 1995-2023 eBay Inc. All Rights Reserved. Should I wait for the seller to contact me? A dialogue will open as you type your search terms. How to accept a return when the buyer changed their mind about a purchase. Read our most popular questions and answers about handling return requests from your buyers. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. and both eBay and Paypal would still side with them. The seller claims the item is not compatible with his mobile device. Keep in mind that some returns can remain open for up to 35 business days. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Choose the item above to start resolving a return. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Help for buyers and sellers. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. var m3_r = Math.floor(Math.random()*99999999999); You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. This is the loophole. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. if (!document.MAX_used) document.MAX_used = ','; The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. No support for sellers in these cases. How to go about returning an item when a seller doesn't accept returns? This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. eBay and PayPal will not even look at video evidence. [CDATA[ I.E. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. '&charset='+document.charset : (document.characterSet ? See our Partial refund guidelines for more details. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). What happens if an eBay seller doesn't accept a return? - Quora View basket for details. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. - edited They say, Buyer beware but what about the sellers? Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Open a Disput. You can choose whether to accept returns if a buyer changes their mind about a purchase. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. What in the actully insanity is this? Coverage, eligibility requirements, and exclusions. This is a good option for low-value items. No returns sellers can't "refuse" a SNAD. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. All you had to do was call eBay and it was done. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. You can see it on the listing if it qualifies. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Sorry if these are easy answers, I've never done this before! I've tried sending messages, and all he says is "it doesn't work". If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Save the label to your desktop or mobile device. I recently sold a dji osmo mobile on eBay, I specified no returns. As a no returns seller, I still get the option to accept a SNAD. document.write ('&cb=' + m3_r); How to handle a return request as a seller | eBay You have the option of entering your reason for declining the request, but it will not be visible to the buyer. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. eBay may hold the return request open for up to 35 business days after the date the return was accepted. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Slow but it beats the stress and aggravations. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. A Not as Described case does not require you to return the item at your expense. Give a full refund The buyer will receive a full refund. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. That decision is for him to be allowed to return it. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Also this makes the process require the buyer send the item back instead of filing a claim. This is a good option for low-value items. The item was shipped and confirmed as delivered. Buyers can find estimated delivery information in their Purchase history. If an item is being returned, the seller is responsible for return shipping. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Tip Go to your preferred carrier's website and purchase a label. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Read theSeller protections policyto find out how to qualify to issue partial refunds. In some cases, your response options may differ. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Here you can discuss returns with other members. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. @missjen316 wrote: Fit issues are not covered by the MBGs. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Proof that the buyer collected the item To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. What is defined as damaged, faulty or how it is described can be completely different things to different people. When a seller opts to 'not accept returns' it can be a benefit to buyers. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Just a heads up that you might want to to edit it for clarity. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. My seller rating on eBay is 100% and I have had an account on eBay since 2009. But once . Create a list of items the rule applies to. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. In some cases, we may automatically accept a return request on your behalf. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. You accept returns in your policy, and the buyer changed their mind about a purchase. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. - edited You can also open your Returns dashboard and select View return details from beside the case. Should I wait for the seller to contact me? Many posts in here from sellers about this. eBay Money Back Guarantee policy