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Choose the account you want to sign in with. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. Assuming the typing is correct, and the email address is for a current Microsoft account, why is the error appearing? The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, Office 365 Account with Windows Phone 8.1, Clear cached Microsoft Live account credentials in Office apps, Adding GoDaddy account to Outlook 2016 hangs, Removed laptop from Azure AD Devices - non admin user on device can't log off unlink Microsoft account. While it may look as if the account is incorrect, but there can be other reasons. If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. Once the steps above have been applied, you will have successfully cleared the cached data in your Chrome browser; when you delete the cached data in Chrome, you subjectively remove any unnecessary scripts and start from a clean slate. I then signed OUT my personal account and it signed me in with my work account. Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. Then, check for previous emails from Microsoft. Why do small African island nations perform better than African continental nations, considering democracy and human development? After following the procedures above, you will have successfully cleared the cached data in your Microsoft Edge; when you wipe the cached data in Edge, you will eliminate any unwanted scripts and start from fresh. It looks like this isn't a Microsoft account. Many are left puzzled and wondering about the meaning of the user does not exist error: why does it say my email doesnt exist or why is my Microsoft account not recognised? On the next page, fill out the necessary details. It then asked me to create a password so I backed out thinking it wouldnt work. I am having trouble scheduling an exam for MD-100. Discover more about Word, Excel, PowerPoint and Outlook from experts with more than two decades experience. Then we were able to add the workplace user. I know the account is valid because it is the same one I am using in this forum. Check your Microsoft account names under Email & accounts. Windows 11 Stuck On Just A Moment: 3 Quick Fixes, 7 Easy Fixes to User Does not Exist [Microsoft, Outlook], unable to sign in to Windows 10 with your Microsoft account. Slot in the Microsoft user ID that needs to be recovered. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. In-depth step by step guide [with screenshots] Check device enrolment. Hopefully this will help somebody at a future time. Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. I had deactivated all possible Settings in Privacy settings. I am trying to sign in to a new computer using my Microsoft account. Copyright Windows Report 2023. Make sure that account details are correctly spelled and that the appropriate characters are used before hitting sign-in. Its a distinction not always understood by Microsoft own staff and associates. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Below are the prevalent ones: An account that your workplace or school provided may not have a Microsoft account associated with it. I do not know how they are translated in English it was something like "experience online content". Enter a different account or get a new one. Click on the Start button on the left side of your Taskbar, and select Settings. The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account. Is it correct to use "the" before "materials used in making buildings are"? Usually, the error user ID does not exist denotes that the user is trying to log in using an Alias. I completed the Microsoft Ignite challenge but when trying to schedule an exam, on the login page, it will say that my Microsoft account doesn't exist even though I use this account nearly everyday school. Microsoft apparently expects their customers to understand the distinction by mental telepathy! I can login into VSTS with my personal Hotmail account but when I try with my works account it returns "That Microsoft account doesn't exist. I cannot believe the idiocy of this design. If you are still having issues, try to clear the cached data again; this will help resolve the That Microsoft account doesnt exist error. Now click on a user account. Hope this helps someone. It says my account does not exist. Has 90% of ice around Antarctica disappeared in less than a decade? Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. Type the requested information and select Send code. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Similarly, if you are unable to sign in to Windows 10 with your Microsoft account, check our detailed guide to get to the root of the problem. Explore subscription benefits, browse training courses, learn how to secure your device, and more. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. Go to https://portal.office.com/account to check which Office version and edition you have available. I can also use a dummy Microsoft account to initialize the PC and then create a local account afterward to eliminate the dummy account and end up with no Microsoft account for the PC. You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. I am trying to sign in to a new computer using my Microsoft account. How to use Mac screen sharing for computer help, Dictate speech to text on OneNote for Mac, Check out the new look Microsoft Office on an iPhone, Two ways to switch between Letter and A4 paper sizes in Microsoft Word, Ctrl + Enter shortcut in Outlook for Windows, Citation and Bibliography tools beyond Word, A simple check for Plus addressing with your email address, Make and customize your own tab on Office Ribbon, Make the Office ribbon suit you not Microsoft, How to get the Developer Tab in Office apps. Follow the steps if youre an admin user to see if the device in question is enrolled; ensure you are aware that the user device is company authorized. I have dealt with this before. It is possible sometimes that, the account name was misspelled. Someone please tell me that there is a solution now. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. These login loops can happen in software or on Microsofts web site in many different locations. Check products or services. According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. It says my account doesn't exist, WHILE I AM LOGGED INTO IT. Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft365. And no, I am not going to spend hours first trying this ridiculous fix, then that, than another. This worked in half a second. The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype. Check if closed. Georges C. Independent Advisor. I hope you were able to figure out what was wrong with your account. Please help. Trying to sign in to some Microsoft services, such as Microsoft365 (formerly Office 365) or Outlook, might result in an unexpected login error. Microsoft Outlook allows you to create an alias for your email account. Instruction to join Azure AD after Windows is already installed are at, Windows 10 doesn't recognize a Microsoft account, docs.microsoft.com/en-us/azure/active-directory/user-help/, How Intuit democratizes AI development across teams through reusability. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. I am baffled by this. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account. Microsoft doesnt explain that difference very well, or at all. If not, select the checkbox next to the device. If you arent an admin, see How do I find my Microsoft 365 admin? It would best to check on that. Make sure that your email has the correct domain at the end: Try to log in using your old email address or phone number if they were changed, Click on the top left corner where it says, You can see your Microsoft account name under User information or in the. Not associated with Microsoft. If you are trying to sign-in using a Microsoft account, and you receive an error that saysThe Microsoft account you entered does not exist, then this post will help you understand the problem. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? The email or username you entered does not exist. Amazingly both messages are right but not well worded. 4. As Windows says during config 'One account for everything' That is no longer true, I have to jump trough hoops and create a 'personal' account meaning that I'm acting in the name of the user which I really don't like but it was totally fine for a professional account. Why is there a voltage on my HDMI and coaxial cables? She has been the MiniTool editor since she was graduated from university. We'll ask where you'd like to get yourverification code and selectNext. Because the type of Microsoft account youre trying to use is not the type of account needed for that login. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. Report abuse. Move on to the next step:Step 2: Check products or services where you used your Microsoft account. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. So, visit the Microsoft Web page and sign up for a new account. Enter a different account". How did you reverse your original choice? Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4. The steps below are on how to clear cached data on Google chrome. Can't access your account? I should add that this particular computer had my personal account as the main user. Another method would be to open any Office 2016 or 2019 app and create a new document. Microsoft will permanently delete any account which has not been active for the past 2 years. So set up something, even if you have to open a new email account at Outlook.com or aol or whatever else it will take. We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? The error message is trying (badly) to tell you that the email address login doesnt exist for the type of Microsoft account required (either work/school or personal). I know the account is valid because it is the same one I am using in this forum. After the Microsoft account ID registration is completed, you can try to log in again, and the Microsoft account does not exist error should be gone. Replied on March 4, 2023. Do you need it? Identify those arcade games from a 1983 Brazilian music video. How does it not exist when I even have a Facebook account with it? Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. Has anyone found a solution? SelectReset password below.Reset password. MS has got to fix this. That said, these aliases cannot be used to login into a Microsoft account. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Try to work out what type of login Microsoft is expecting (work/school or personal), knowing that should explain the original error message and, hopefully, point to a solution. My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician For the question by Ramhound see. Another important step is to verify every input. The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Hi, I am trying to register for AZ-900 exam. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. What do I do? To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. Minimising the environmental effects of my dyson brain. Could you please list in your post the exact steps that were done regarding user accounts, and what was done for passing from local to Microsoft account. It looks like theres already an account with [emailprotected]????.com. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. We were able to add the account under Accounts used by other apps but not as another user of the local machine (error as above), so we could not login as that person. Specific Office networks may not allow access to accounts from unmanaged or unenrolled devices; read through to see how you can enroll your device and resolve the error of That Microsoft account doesnt exist.. Your independent source of Microsoft Office news, tips and advice since 1996, That Microsoft account doesnt exist. How to Generate Art from Text Using Simplified AI Art Generator? Microsoft Office upcoming support end datechecklist. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. It is helpful if you do not have a good-looking email ID, and want to use it for professional work. Feel free to let us know the solution that helped you fix this issue in the comments below. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Restart the device, and install from https://portal.office.com/account to get the correct version. TIP: You can still get country-specific Outlook Email IDs like @outlook.in, etc. Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. I believe I've got the bottom of it. Super User is a question and answer site for computer enthusiasts and power users. Avoid attempting to log in with an Alias. Type the security code intoVerify your identity,then selectNext. Copyright 2023 The Windows ClubFreeware Releases from TheWindowsClubFree Windows Software Downloads, Download PC Repair Tool to quickly find & fix Windows errors automatically, Account verification system is having trouble [Fixed], Microsoft not sending verification code SMS text, Problems connecting your Google account to the Microsoft Cloud, Microsoft adds the new AI-powered Bing to the Windows 11 Taskbar, New Bing arrives on Bing and Edge Mobile apps and Skype. You can unsubscribe at any time, of course. So freaking annoying. link to How To Clear The Cache In Edge (Windows, macOS, iOS, & Android), link to How To Clear The Cache In Safari (macOS, iOS, & iPadOS). To access this form, the user must be signed in with a Microsoft account. The login failed; when trying to log in manually (without the quick-login you normally have), it doesn't work as well, it just says that my "Microsoft doesn't exist": Type the requested information and selectSend code. From there, click on "Users.". Look up your username using your security contact phone number or email address. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get a new one. Windows 10 comes with a feature that allows you to do a factory reset losing all files. After registering successfully, you will be able to fill out the form for the account that needs to be fixed. Now, if you log back into your account, assuming its still there without any restrictions imposed, you should be able to log in to your account successfully. We won't spam you. Gmx Email The Email You Entered Doesnt Exist.It only takes a few simple steps to create an email alias in your gmx account. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. Do I need a thermal expansion tank if I already have a pressure tank? If you are prompted for a product key, see Where to enter your Office product key. I have had trouble logging in due to the fact the password *** read more How To Clear The Cache In Edge (Windows, macOS, iOS, & Android). Is it okay to purchase Microsoft Office using an account previously used to sign in to a pirated version? Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year). Enter a different account or get Do not use an account name from another type of account. Anyway, the shortcut to making a local login is to use Shift-F10 to get to the command prompt and there issue an ipconfig /release which will disconnect the device from the network. For Windows devices, try the following troubleshooting methods. I have the same problem. It was not necessary and just interfered with her sign-in under her work account. "That Microsoft account doesn't exist. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? 3. That Microsoft account doesn't exist. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Dont know if that is the work around..but something clicked for me to get by it didnt recognize me. How To Choose Knowledge Management Software For Windows. Learn more about Stack Overflow the company, and our products. Click on More options, illustrated by three dots. We only have 5 hosts so a domain seemed overkill. This is an easy fix that I could not find on the Microsoft support fo. Enter the on-screen character and click Next. When I go to "make a new one", it says that the account already exists and that I should try logging in. If you previously set up security info on your Microsoft account, you can use this option to retrieve your username. The previous emails from Microsoft will show your account name. If you forgot your Microsoft account email address or you signed in and got the error message,That Microsoft account does not exist, we recommend following the steps in this order to assist you with finding your username. I am not even sure if that would work anyway. These are different to MSAs. In Microsoft PowerAutomate (previously called Microsoft Flow), Approvals are a great way to automate the sign-off on a process or document. For email accounts, it should be within 365 days. They try to login into Microsoft using an email that is an additional address added to an account rather than the primary user id of the account itself. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. Trying to login to Microsoft can get into a strange loop being told theres already an account but then That Microsoft account doesnt exist. for the same address! It definitely is an Office 365 account that was being used to log in in the previous computer. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. Then the Problem was gone on Windows. If youve come across other solutions to fix this problem, you can help the Windows Community by listing the troubleshooting steps in the comment section below. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Select your name and profile picture or icon at the top. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. please note that Outlook is for the free accounts like hotmail.com and Office365 are for business. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. Making statements based on opinion; back them up with references or personal experience. I had to open Microsoft teams logging in with a personal account (in this case it was an @harsh.com .com account.) You will have to use the original account id. Not associated with Microsoft. If you forgot your Microsoft account password, follow these steps. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? The app needs permissions to use SharePoint,office 365 and outlook.com. If you are using Windows or any Microsoft product, you should be able to check into settings to figure it out. To create a new account, head to Microsofts Signup Page and choose a new account name. If so, please select work or school account and . However, clearing the cached data will help resolve stored data issues affecting account access. For example, trying to use a personal login for a business-only service. Fill out all required fields. If the username lookup wasn't successful, for example you hadn't set up or no longer have access to your security contact information, try looking for your Microsoft account username within other products or services that you know are associated withthat account. I expanded on the question, but I'm not sure what other details to give, this is pretty much all I've done. However, double-check your account to ensure youre using the correct login information, particularly the email address associated with your account. When I sign in with Mojang it says that I have migrated my Mojang account over to microsoft, but when I try to sign in through microsoft it says my account doesn't exist. Double-check if you typed it incorrectly, If the account name was typed correctly, maybe the email address is incorrect or has been changed recently. Microsoft O365 accounts conflict with Microsoft regular accounts? Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. I DO NOT WANT MY WORK LINKED TO HOME. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. Check out the latest Community Blog from the community! Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. 5. What is the point of Thrower's Bandolier? Note: Before requesting a password reset,…","totalTime":"PTM","tool":[]}. Guiding you with how-to advice, news and tips to upgrade your tech life. Date: April 2, 2021Tags: Microsoft Account. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. This is extremely frustrating. Here are three major reasons apart from the probability of the account id doesnt exist. Clear the cached data to refresh the login portal using the below steps. Suppose you are in a situation where you receive the error of your account not existing when you know your account exists. Click Settings and more, illustrated by three dots. Now click on "All services.". The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. I think that's the core of the confusion. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. No account? You can use Office Online apps at https://office.com. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. More info about Internet Explorer and Microsoft Edge, How to remove Office license files on a Mac, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state. Enter a different account or get a new one" when opening outlook through Power Automate. While the account may be wrong, there may be other factors that can contribute to this error. Now hover over History and click on History.. I'm setting up a computer and the main user is going to log in using Microsoft credentials (it's an Office 365 account). Enter a different account or get a new one. Trying to login to Microsoft can get into a strange loop being told "there's already an account" but then "That Microsoft account doesn't exist." for the same address! I'm retired and just want to look at the news and leave comments and don't GAF about accounts and signing in and administrators and work/school. "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Enter a different account or get a new one.