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. Ways to get paid when selling tickets on StubHub : StubHub What is the viagogo complaint handling process? It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Do I have to pay a service charge if the service is poor? Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. We will not allow You to buy or sell tickets before You have registered with Us. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. viagogo - Buy & Sell Concert, Sport & Theatre Tickets the price it is sold for on the primary market). Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. You will receive confirmation by email when the payment is made. viagogo Pay & benefits reviews - Indeed Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. 'Don't buy tickets from Viagogo' - a warning from Martin $39.99 a month + selling fees. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Hello has anyone had a successful outcome from viagogo through paypal. Get the transfer info. To open a dispute: 1.Log in to your PayPal account. Dec-23-2017 03:49 PM. 6.11 Permitted use. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. The companys full name, according to a well-placed source, is Global Experience Solutions. In November, the firm was required to improve the information it gives to. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Viagogo Reviews: What Is It Like to Work At Viagogo? 6.6 No Agency. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 2.4 Listing. Viagogo may have to pay back millions of pounds to fans A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". 1.3 viagogo Guarantee. Click the more button to email us. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Pay in 10,000 for bonus. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. . See all 12 articles. These steps apply to Personal accounts. viagogo - Buy & Sell Concert, Sport & Theatre Tickets These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Subculture Tour 2023. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . 6.9 Change or Suspension of Site. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. It can happen on any website where payments are taken. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. This is so we can promote the sale of tickets and items that You list for sale. Ticket resale company 'determined to sit outside the law' This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. I can't see my Resale tickets available to buy on the website. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Please note this does not include any sales or value added tax that may be payable on viagogos fees. Be the first to hear about special offers. Does Viagogo pay their employees well? and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. If you click on them we may earn a small commission. How do I delete my listing? Can I deliver the tickets using a different delivery method? viagogo - Buy & Sell Concert, Sport & Theatre Tickets This will be deducted from your next payment. We endeavour to rearrange delivery with the customer or arrange a collection point. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Fast forward a few years, and the details she entered were still saved on your account. viagogo - Buy & Sell Concert, Sport & Theater Tickets All. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Thanks. Some links in this article may be affiliate links. 'This is the benefit of working with a regulated and trusted platform like Viagogo. This is often referred to as mitigating your loss. Additional information can be found in our FAQs and on the ticket details pages. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 2.2 Registration. 3.Click Dispute a Transaction. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. the particular seat or standing area your ticket is for, including the block of seats and row number. Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber I want to return my goods, what are my rights? Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. 2.8 Notification. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. City and Colour Concert Tickets. We are not involved in the actual transactions between Buyers and Sellers. 3.1 Accurate Descriptions. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. . Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Viagogo just like many other ticket sellers are modern professional con artists. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 6.7 Third Party Information. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Viagogo releases data showing huge scale of ticket touting You also agree not to separately contact the Buyer at any time for any reason. 9 Dec 2022 - Seller Support Associate . Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Limerick, County Limerick 35 reviews; We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor Pay by PayPal, a free service to pay online without sharing your financial information. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. 6.2 Waiver of Consequential Damages; Liability Limit. 2.18 Merchant Description. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Super Bowl Ticket. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. 2.15 Claims under the viagogo Guarantee. Is it safe to purchase tickets through Viagogo or another broker? There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 1999-2023 PayPal, Inc. All rights reserved. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. I want to ask if anyone know their custumer service valid e.mail ? What is the viagogo complaint handling process? In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. viagogo - Buy & Sell Concert, Sport & Theater Tickets The revised version of this Agreement is automatically effective after it is initially posted on the Site. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. You are viewing the PayPal Community Archives. Viagogo says it paid me in November, but it has not turned up in my account. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 3.3 Laws and Regulations. viagogo payment to seller Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If this is also unsuccessful We will not offer a refund. The 'Payment' tab is automatically open. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. 5.2 Violations, Termination and Suspension. Why can't I sell my tickets through my Ticketmaster account? Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. You may only use the Services if You can legally enter into and form binding contracts. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. I sold my tickets on Viagogo as a sate sale. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. viagogo - Buy & Sell Concert, Sport & Theater Tickets Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. How do I delete my listing? Is Viagogo A Complete Scam? - The Money Range The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. How sellers get paid Piggyback tickets may not be sold in the same listing. | Read 12,461-12,480 Reviews out of 30,829 25 April 2018. If tickets are not consecutive, then the Seller must create a separate listing. Job Title. Almost all retailers now have an option to 'save this card for faster check-out next time'. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Online Ticket Seller SCAMS Viagogo EXPOSED - Medium 6.4 Release. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Copyright viagogo Entertainment Inc 2023. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Check out our video below for advice on how to avoid ticketing scams. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). viagogo - Buy & Sell Concert, Sport & Theater Tickets Victims of Viagogo | Hi All, I am a new member and have been in contact Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. To post a ticket for sale on viagogo You must first register with the Site. Crucially in your case, this means. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Don McLean Concert Tickets. Can I Get a Refund from Viagogo? - GetHuman Welcome to viagogo's online ticket exchange (the "Site"). This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone.