How satisfied are you with your experience today? This outlines the business processes for property maintenance, including repairs. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Make sure you have a pen ready to write down the job reference number for your maintenance request. Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. Don't miss out on this rare opportunity to secure this rare unique parcel of vacant rural land located in the peaceful suburb of Londonderry NSW. hbbd``b`- "H maintenance contracts in NSW, with particular reference to: Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us 3227 0 obj <>stream AREA WORKS MANAGER - Department of Housing Maintenance Contract The effective delivery of maintenance services ensuring day to day supervision of sub-contractor services. 3202 0 obj <> endobj Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. Copyright Defence Housing Australia, 2015. 9 On Feb. 11, 2021, HUD announced that. Your housing provider will already have agreed an appropriate time frame for the completion of works. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. For copies of recently issued ministerial press releases of information on the election policies of any political party, as they relate to the department/agency or its portfolio area, please go directly to the website of the relevant political party. In order to become a maintenance contractor for the Department of Communities, you are encouraged to register with and view the Tenders WA website. The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with This inquiry is no longer receiving submissions. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Contract region. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. 3. Strata properties come in a variety of forms, with apartments and townhouses the most common. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. You may be trying to access this site from a secured browser on the server. In the interest of transparency, and for your convenience, below are dashboards of the most requested data. A further $1.669 million investment has been approved to extend the program to February 2022. The batteries will help to reduce peak demand costs for . We appoint contractors to our panel via Austender through our rolling tender program. NSW Auditor General's Department. We are celebrating! Contract Award Notice ID. As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. O'Donnell & Hanlon Pty Ltd. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. 4 0 obj d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; Category (based on ) 72000000 - Building and Facility Construction and Maintenance Services. The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. Online Maintenance Request Form. Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. I was a Police Officer with the South Australian Police Department for 30 years, working in and with Indigenous communities for 14 years. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. of critical infrastructure projects in 2021-22. Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. Please enable scripts and reload this page. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. Series: New South Wales. 2 0 obj 1,500 projects. Maintenance Contracts The NSW Federation of Housing Associations (the Federation) welcomes the opportunity to make a submission in response to the inquiry into the management of NSW public housing maintenance contracts. Back to top Aboriginal flag Torres Strait Islander flag This is particularly important if there is likely to be further damage if the repair is not completed quickly. 3216 0 obj <>/Filter/FlateDecode/ID[<5059B1B0132BC04D89C2DD10FA8FEE9A>]/Index[3202 26]/Info 3201 0 R/Length 78/Prev 1251475/Root 3203 0 R/Size 3228/Type/XRef/W[1 2 1]>>stream DCJ Housing offices are generally open from 9:00am to 5:00pm. Property and Development NSW (PDNSW) Environmental Service Group (ESG) is managing this NSW Government-first initiative which is funded in partnership with the Office of Energy and Climate Change. You will need to give the event number to Maintenance Line staff when you call to request a repair. 3/56 363.50944 (DDC22) For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. Working to improve the service and experience for our tenants. *All figures current as of 30 November, 2021. Parliament. Contract number. This site is protected by reCAPTCHA and the Google Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. No records of contacts are available for this inquiry. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. Terms of Service apply. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Thats why we have compliance officers in the field every day checking the work of our contractors. The contracts are published on theGovernment tender's website. Beleaguered cleaning and catering company Spotless Group has been re-awarded a contract worth $62 million a year to maintain NSW's social housing. We appoint contractors to our panel via Austender through our rolling tender program. 3 0 obj The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. Access Department of Customer Service information, Department of Customer Service Register of government contracts, Department of Customer Service Code of Ethics and Conduct, Celebrating 10 years of Australian Consumer Law. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. Public contractsNew South Wales. Answers to Further Questions - NSW Federation of Housing Associations Inc. We work closely with the property owners to ensure these properties are maintained in good repair and fit for you to live in. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands. For general enquiries, feedback, complaints and compliments. Your rating will help us improve the website. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. This submission has been developed in consultation with our . ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Your rating will help us improve the website. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. <>>> List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. endstream endobj startxref Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com xZKoH( lIcd2,dC1T2[_$&]]|o?tjU/~SvJ\y-??vV",|Ia'BFikM&P&s_?|Yy"M*xzHzG-.tlJ,.d4=jiUpHEfWS-.?. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors. Report ; no. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Head Maintenance Contract. St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. You can do a licence check online through the Fair Trading website or call 13 32 20. The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). The contracts are published on the Government tender's website launch. More information. Your rating will help us improve the website. 14NSW Federation of Housing Associations Inc, Progress report - Land and Housing Corporation, Department of Family and Community Services - management of NSW public housing maintenance contracts, Government Response - Management of NSW Public Housing Maintenance Contracts, Report - Management of NSW Public Housing Maintenance Contracts, Answers to Further Questions - Pacific Link Housing. hz $CIh &{ a$yAJ&M` } To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades.