Its important for customer service representatives to be familiar with social media platforms and how they can use them to help customers. Then im on this part but the typing test isnt hard and the phone interview is not bad either. What Steps Do I Need to Take to Get a Job at Cumberland Farms? APlacing the customer on hold for too long, BPaying close attention to the customers complaint in an attempt to solve their problem, CAsking the customer to repeat their complaint many times, EDirecting the customer to your website instead of resolving the issue yourself. Its important to understand what theyre going through and help them find solutions to their problems. Shared on August 19, 2022 - Customer Service Representative - Alabang. Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies. What candidates say about the interview process at Sykes Work from Home. Remember your last (or current) job and compile a list of things you had to do while working there. When telling your story, remember to talk about your STARs!S - What was the Situation?T - What was your Task?A - What Action did you take?R - Talk about the Results. Do you enjoy helping people solve their problems? It is much more than that! Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Depending on the career sector and profession you choose to work in, there are very specific skills, abilities and knowledge needed to do the job well. I have two children and I love playing billiards and travelling. He is a former researcher at the MIT Media Lab, Forbes 30 Under 30 honoree. Comedian Wanda Sykes has revealed she recently made a fan laugh "so hard" that they almost choked to death during her show. The purpose of these video or one-way interviews is to save everyone time. Then, youll get around 30 seconds to prepare your answer and around two minutes to answer. My coworker who made the 10% goal got defensive and started arguing with the other employee. The two employees agreed and ended up having a productive conversation about what they were trying to achieve.. Example: I once had a client who was upset because they didnt receive their order on time. How did you exceed expectations? Make sure that your rsum is concise, to the point, and free of errors. Next go back to the Past. I interviewed at SYKES (Langhorne, PA) in Sept 2014, Quick and easy. You can gain some confidence before your interview by practicing for Sykes video interview on a platform like Voomer, where you can practice on Sykes sample questions and get instant, AI-powered feedback on your answers. First I took an application test with basic logic type questions, typing speed, grammar, etc. I interviewed at SYKES (Langhorne, PA) in July 2013. Start with defining your Key Selling Points you want to emphasize for this position. I was also asked how frequent I would be available and I answered that. You'll be given a 30 seconds thingking time and a minute to answer, but maybe depending on the interviewer, the HR perhaps. Hello, my name is Natalie Price. Interviews for Top Jobs at SYKES Costumer Service Representative Interview. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Look back on your experience. Lighting is absolutely key. The number of questions varies, so be ready to answer anything from 2 to 5 questions. Sykes HireVue interview questions: What to expect. Tell me about yourself (a classic video question), What was the toughest challenge youve faced, Tell me about a time you faced a problem with a team member, Tell me something that is not on your resume. You might have heard about these on platforms like HireVue and Sonru. Sykes video interview questions. In thinking about the possibilities that may lie ahead, you also might want to consider taking a personality test (I recommend 16Personalities which is based on the Myers-Briggs test), research the internet on what career paths are possible with your skills and current job. It includes a wide range of tasks such as basic bookkeeping, financial analysis, and reporting. What Is the Hiring Process at CIENA Corp? Speak about your conflict resolution skills and how you apply these today. The hiring process at Sykes Enterprises is highly competitive. Great Interview. Associates asked me great questions that weren't too difficult. Like most companies, the process was a three tier. Add Answer. You will fill out your background information and be sent for an in-person interview. Though you may have several different areas of strength, include only those that are relevant to the job. The majority of our Finance, Tech, Product, People and Culture and Marketing teams work 9am - 5.30pm, Monday - Friday. Why should I hire you? Take a quick quiz and check if youre ready to answer this question at your next job interview: AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around. I was also asked how frequent I would be available and I answered that. Tell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal. If the interviewer senses that you are more enthusiastic about future growth than about the current position, they may conclude that you are not the right person for the job at hand. I applied through a recruiter. I feel like I could bring my experience and skills to help your company achieve its goals.. Below are some Sykes sample questions. How would the situation ideally be resolved? Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. Why do you want to work at our company? We ended up delivering the shipment two days later than expected.. This question is asked 4.9x more frequently at SYKES than at other companies. What have you learned about how the employees value each other? Also, the pleasure of working with a highly qualified top manager on the customers side added to the enjoyment. The interview process in Sykes was a panel interview. Phone interview and it's easy, I'm not sure if they even turn anybody away. She as well asked me questions. If hired, I will continue to work on improving my proofreading skills.. I applied online. You want to answer the behavioral questions on video through the lens of those values. Get started with your Free Employer Profile, Customer Service Representative (CSR) (25), At Home Customer Service Representative (10), Work At Home Customer Service Representative (9), Work At Home Telephone Customer Service Representative (9), Work From Home Customer Service Representative (9), Remote Customer Service Representative (9), Customer Service Agent, Technical Support (7), Customer Service Representative (CSR) Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Now think about the time you had to help a customer. If you have passed the interview phone interview, be prepared to be contacted for additional interviews. Sykes requires all incoming applicants to pass an assessment test before moving forward in the interview process. Assuming you are indeed qualified and fit for the position you are interviewing for, the best thing you can do is make sure the interviewer sees this fit. If hired, what would be your approach to solving problems in the workplace? Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean - showing full attention greatly improves your chances of mitigating the situation. However, I am eager to learn more about both platforms if hired by SYKES.. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This can be an important factor in determining whether youre a good fit for SYKES, as they often have their customer service representatives share their desktops during calls. The questions asked will be mostly behavioral ones, so make sure you are brushed up on how to answer those. When working in a customer service role, its important to be able to work well with others. Customers are the lifeblood of any business. I am 33 years old. And, of course, try to see where the perfect fit lies between your own potential and aspirations, and the companys trends and hopes. Imagine yourself as a manager who needs an employee to fill the position you are currently applying for. What personal talents or attributes helped you meet that milestone? This question is a test of your flexibility and willingness to work long hours. trying to get all I-9 paperwork filled out and submitted. Use these as talking points during your interview. What were your responsibilities in your last job? Anonymous Employee in Edinburgh, Scotland, I applied through a staffing agency. and what was your response. Do you have strong people skills, are you good at. If the customer is rude and obnoxious, answer in kind and show him that he cannot push you around. If you passed the exam and interview, they would give you when you start the job. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Verbal exercise: You are a customer service/support representative employed at a computer store. someone called and you set up a phone interview, then go and do a typing test with a few other people. Natalie was prompt in response. Be as specific as possible and stay away from vague cliches like I work too hard. It would be difficult for anyone to try and explain how they overcame a weakness like that. On a side note: If you train your mind to be open to opportunities you will be amazed at how much this world has to offer to you! Fue por medio de una llamada telefnica y tambien ofrecen curso impartido por ellos para extender el nivel de ingles, I applied through an employee referral. I interviewed at SYKES. Would you describe yourself as a patient person? Based on your research, how does the company treat customers? According to our research, hiring managers at SYKES ask soft skills interview questions 94% more than at other companies. Larry King Gets Paid to Promote Con Artist Tim Sykes as Great Trader. While I do my best to proofread everything I write or type, sometimes mistakes slip through the cracks. Do your research of the company and the requirements for the position. What were the job titles and the most relevant responsibilities? It had an impact! Answered October 15, 2017 - Travel Consultant (Former Employee) - Mandaluyong City. I interviewed at SYKES in Oct 2013, I applied online. - In-depth knowledge on financial accounting and budgeting/forecasting processes. Speaking to police and helping is not just my job it's simply who I am, a Customer Service Professional, I applied online. Tag: sykes call center interview questions. However, I do have two children at home who need me during the day. Jun 2009 - Jan 20133 years 8 months. Be yourself and dont ever make a story about your self. Just as important, they want to get an idea of your ambitions and goals for yourself and if your goals align with their needs, especially going into the future. What is the Pre-Employment Personality Test? Scheduled to speak with general hiring rep, went over expectations, and was asked a few questions about resume and experience. To ensure that a proper over the phone interview is conducted and runs smoothly, Rubin and Rubin (2012) suggest setting up questions that are essential and tackle the core focus of the . I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare. Focus on the skills and experience from your most recent positions. Think carefully about the company and what they are looking for. However, at this point, if you are happy just where you are and want to further your current skills, that is also fine as long as there is a growth path for you that can be imagined and described. Even if you interview and get the job they will decline your job offer if the class is full and tell you . (Photo by Casey Sykes/Atlanta Falcons) Casey Sykes/ 2022 Atlanta Falcons. I have previously worked as an accountant in retail, but currently I am trying to transition into the field of healthcare. Remember a few such situations and how you diffused them and turned things around. Example: I feel comfortable sharing my desktop during calls because I know its necessary and that it helps me provide better service to customers. Unfortunately, you can be the most qualified candidate out there, but if your rsum is overlooked, you wont get hired. It was very brief, some questions about myself 2. People viewing your answers appreciate the professionalism of someone that took the time to think about this issue and record using appropriate clothing. I was then hired and took a drug test in office while I filled out the normal new hire paperwork. Algunas cosas me me comentaron que hice bien fue pedir tiempo para responder la pregunta y no simplemente decir cualquier cosa que pasara por mi mente, tambin que no trate de dar mil vueltas a la historia y no hablar de cosas innecesarias para ganar tiempo. Spoke with another representative to do some more in depth logic and personality screening one on one. The company wants employees who are willing to ask for help when they need it and can also provide assistance to their coworkers. They were very friendly and informative. Shared on August 8, 2022 - Customer Service Agent - Mandaluyong. Frame your story in terms of your STAR method: S - What was the Situation?T - What was your Task?A - What Action did you take?R - Talk about the Results. I had to take a call center assessment test on the computer. I stayed late into the night helping them troubleshoot the issue until we figured out what was causing the problem. What have you found about the company and its culture? Are they going through a difficult time when cost-saving is a top priority, company culture is full of negativity and mistrust, they have gone through massive layoffs, customers are neglected, and everyone wears a long face? If that's the case, bonus points go to candidates who've researched your company thoroughly enough to cite your blog and provide your official answer. Hiring-Process.com was created to help job seekers learn about the hiring process and get on the path to their dream job. Third tier, group interview going over basics of job. If I were hired, I would make sure to communicate my availability clearly so there are no misunderstandings.. Which of your Key Selling Points match with the required experiences or skills? When answering this question, be honest about your future plans but also emphasize how SYKES can help you achieve them. Sykes Property and Development. Now, after a few years, we remember those times as some of the most exciting for our team. This question is asked 3.9x more frequently at SYKES than at other companies. As I am very good at delegating tasks, I can easily see myself leading a team of software testers in the future), and end your statement by asking about current initiatives and goals at the company. For you , what would be the advantages and the disadvantages having a facebook account? If you pass this interview you will likely be invited to an in person interview. Copyright Hiring-Process.com 2018, All Rights Reserved. AMy name is Andrew Franklin, I am 28 years old, and I am looking for a job that pays well. Define yourself professionally in one statement. Candidates interviewing for Customer Service Representative (CSR) and Customer Service rated their interviews as the hardest, whereas interviews for Customer Service Representative and Customer Service Agent roles were rated as the easiest. This question is asked 2.4x more frequently at SYKES than at other companies. Careers. The phone interview process lasted about 45 minutes from start to finish. The company was formed in 2003 by three brothers, who between them have over 20 years of experience in the residential property . 1 Sykes Cottages Head Of Media interview questions and 1 interview reviews. Look back on your experience. I have worked in customer service before, so I am used to working odd hours. Sykes Cottages interview details: 45 interview questions and 36 interview reviews posted anonymously by Sykes Cottages interview candidates. The hiring process at SYKES takes an average of 9 days when considering 948 user submitted interviews across all job titles. Like most companies, the process was a three tier. They asked me to sell them a pen on the spot to see if I could and I did. Example: In my last job as a call center representative, I was part of a team that had weekly meetings where we discussed our goals for the week. An interview at Sykes Enterprises will like be proceeded by a short phone interview. You want the employer to know that you are qualified to do the job, you are interested in doing the job and capable of getting it done. What is the interview process like at SYKES? Have you found any reviews online that can help you identify what the company's greatest challenge is?