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Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. 01-10-2020 The handler switched off 5ghz frequency remotely. - edited Choose Broadband. How are people to fault trace if they dont know all of the possible scenarios? Simply connect a 3rd party router to any LAN port on the hub. Connect the cable to the hubs power port, plug it into the wall and switch it on. 4) Enter the Admin password. Plug the microfilter into the socket. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. I have an update to share with you all regarding this issue. - edited I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Can Nigeria's election result be overturned? This will take to a status screen. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. At the bottom is a setting for. Click a dropdown for your model of Hub. Wait a few moments for it to connect. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Guide to the BT Business Smart Hub. 01-10-2020 Make sure it is fully pushed in - you'll hear a click. Broadband speeds BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Just log in to. 6:38 AM The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. To change anything you need to click one of the settings. - edited You should see a box similar to the one shown below. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. 11:58 AM. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. There are simple ways you can boost performance and get the best from your broadband. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. "We're sorry for any inconvenience caused," added the spokesman. No idea how 2.4GHz can be too slow for any video streaming. So I decided to direct message them on Twitter. Users . Go to IPv4 Configuration. I did this on a Deco mesh. 7h47. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Save the file. Links to user manuals and other documents for BT Hubs for broadband. 9h23. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). At least Ive got Sonos working now even though it is at the expense of 5ghz. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Guide to 4G Assure. Change the Hub Gateway IP address to 192.168.2.1 The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Everything now works, so again it confirm the issue is with BT. Changing Wireless Modeto 2 didn't fix the problem. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y I have never tried using just the modem section with a different router. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. The router is now displaying hidden ssid. Guide to the BT Business Smart Hub 2. 03-10-2020 Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Switched it off on iPhone, instantly worked for the app. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Steps taken from a post on the BT Community. If you want to exit, you'll need to do this on the login step of Smart Setup. Therefore, we can consider this issue closed. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. I have disabled the bt fon and bt wifi to reduce my home network clutter. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. No problem. Re: BT smart hub - hidden bridge mode menu ? Make sure you've completed every step of Smart Setup. 10:43 AM. No problem. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Therefore, we can consider this issue closed. Announcements, Guides & Community Updates. 9:40 PM Yes its not ideal. 01-10-2020 Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. The remaining functionality of the hub (routing, and wifi) is not used. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Find out which main phone socket you have Find out about your Openreach modem Insert the other end of the broadband cable into the Broadband socket on your hub. Click a dropdown for your model of hub. Thanks for the explanation. Ive got a man from BT ringing me during the week so I will report back what happens. Therefore, it costs more money and were stuck in the contract till 2023! However, I agree with some of the comments. Download the My BT app to check your bill, test your speeds and activate your internet security products. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. If you turn it off, we might think there is something wrong with the line. Sorry, we're still checking this file's contents to make sure it's safe to download. Select the Link Configuration sub-tab. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. This is so you can learn about some of the most important features of your BT Broadband package. Read about our approach to external linking. Trouble connecting? The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Connect using the QR code The default IP address is 192.168.1.254 but you can change that here. I may try the hardwired solution if things do not move fast. BT will be rolling out an update to all devices later this month. all fixed. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Sorry, our virus scanner detected that this file isn't safe to download. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Bridge mode does appear to exist on the Smart Hub. Use our hub light guide. This is found on the back of the router and on the removable card. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? My router is getting blocked despite following all the advice above and anything I could find online. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? 11:46 AM You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. (the macaddress is the same as the wifi router apart from a few letters.) Will give this suggestion a try. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? 01-10-2020 Forgot to mention the third solution is hard wire a speaker to create the Network. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. 11-05-2020 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Was quite easy to get the money credited to my account after that : ). I don't think the workaround for modem mode works. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Plug the microfilter into the socket. The company did not reveal why the problem was occurring. Enter http://192.168.1.254 into the address bar to go to the management page. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Thanks. So the question remaining is does it actually work on a residential Smarthub? Then you can use the Orbi router in Router mode.3. ensure Sonos all working correctly via boost with 5ghz still turned off. So some transparency is needed so customers like myself know that this is a commonissue. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? However, abnormal sac size occurs in approximately 17% of pregnancies. Frame Size: 17 inch,19 inch or customer size. It can also be used as a VOIP phone through BT Broadband Talk. Guide to BT Business Hybrid Connect. Still having trouble with this. It never occurred to me that bridge mode would bypass the router section. 8) Wait for your devices to reconnect. Understand rental and other basic charges, Enter the admin password. 9:11 AM. Need support for other hubs and routers? Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . - edited Please try again in a few minutes. Connect the cable to the hub's power port, plug it into the wall and switch it on. - edited We'll send you an e-mail with instructions to reset your password. Were sorry for any inconvenience caused.. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Connecting your computer to your broadband. Click OK. 10:38 AM 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Check the box next to Auto Firewall Open. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. 30-09-2020 What is Smart Setup on the BT Hub? My speed has dropped to 40Mbps on my wifi devices. Time will tell if this is a permanent fix but its worked this evening. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Smart Setup is BT's online set-up wizard. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Web admin interface of the BT Smart Hub 2 router. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. I too have just discovered this thread, having tried to sort things out for the last week. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. I saw the post about the public/private. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". What? Although a free Sonos Boost sounds like a great thing. It looks like the 'Bridging' button simply does not work. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Read about our approach to external linking.