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We use some essential cookies to make this website work. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Premium Home/Office Delivery; If you choose to receive your passport via premium home/office delivery, you will receive payment instructions in the email sent to you once your passport reaches the TNT/FedEx office. Still waiting ! at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. UPDATE: Still no passport/unable to track still. You can accept all cookies or, a Lowest Price Guarantee on deliveries to Europe and the UK, a wider range of courier quotes than anyone else, free parcel tracking across all our services. The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. Will you do the same? Hi, I got a text message on Tuesday morning (15th) that my passport was being sent out via TNT, still not heard anything from TNT and the reference isnt recognised on TNT tracking any thoughts or advice? Awful service. The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). Some have even had their passport or application supporting documents lost by TNT.". New applicant timelines and reviews are available on the website.https://www.passportwaitingtime.co.uk/category/passport-application-experiences/#passport #travel, Viewing 15 posts - 1 through 15 (of 124 total), tnt passport delivery tracking information, This topic has 124 replies, 48 voices, and was last updated, This topic was modified 11 months, 3 weeks ago by, This topic was modified 10 months, 3 weeks ago by. They will show you which address they are going to send. I checked the TNT tracker this morning and it said out for delivery but didnt want to update here until it actually dropped through my letterbox, which it now has. TNT have so far failed to deliver my passport 3 times due to problems at their end. We also use cookies set by other sites to help us deliver content from their services. This includes when we have refused the application because the customer has no claim, or the customer has withdrawn their application. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Rosalie Gordon-Nzesi . Really distressed. Dont include personal or financial information like your National Insurance number or credit card details. If you are reading this now and you have started worrying after reading the other reviews, do not despair, as you might have a positive experience like me! After applying at a Post Office branch you can track your application. show previous quotes. How this company is trusted with such important documents is beyond me! TNT is one of the most successful courier companies in the industry. We are an independent company and are not connected to the UK Home Office but hopefully through crowd sourcing we can provide you with an excellent resource. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. Together with its experienced couriers and expert tracking tool, it has become trusted by its customers worldwide. Track your shipment Shipment number Customer reference Shipment number Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. I missed the delivery today so trying to follow the steps to have it re-delivered or ideally sent to a depo but when i put the tracking details it just gives me a blank page except for the map pin symbol. Read about our approach to external linking. The email that told me about the passport didn't include a tracking number annoyingly. 2nd attempt to deliver my daughters renewal passport. I had this issue earlier in the year before I discovered how to establish my tracking number. Saturday, Sunday and UK bank holidays, 9am to 5:30pm When they send the text the passports are printed and ready to be sent out. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. VideoMake tonight a movie night! I read the reviews about TNT when I was still waiting for my British passport and I started to go into panic mode, but I have been pleasantly surprised: I received both my British passport and the supporting documents on time and just a couple of days apart (received UK passport first and then, separately, the supporting documents). I dont know if its a coincidence but 10 minutes later I got my tracking info and its being delivered tomorrow. 2) why TNT'S failure has not been looked into by the government. When you book a TNT delivery through Parcel2Go, just . There. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Go to your nearest passport office if at all possible with all the documentation you have for your application. Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Website Shipping tools Create an account More Downloads Contact us Customer Care Monday - Friday : 08.00 - 18.00 Saturday: 08.00 - 13.00 Sunday: closed Call us: 0800 100 600 Send a message Start chat now The Passport Office is currently advising travellers to allow up to 10 weeks for applications to be processed, up from an average turnaround time of three weeks before the pandemic. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. I attended the passport office on Weds 10 Nov to lodge my application. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. From the moment you order your delivery service via Parcel2Go, youll be able to see the whereabouts of your parcel, whether youve had it collected from your home or your office. When you get to the TNT bit after putting application ref in, click on the box and it goes to the delivery date (I didnt know to do this first time round so it looked blank). Find out by entering your tracking number, track by reference, obtain proof of delivery, or TCN. ', In most cases travellers will depend on the flexibility of their booking. Good luck. The courier left without even ringing the bell. Author Neil Gaiman, of Good Omens and American Gods fame, tweeted: We have seen hundreds of complaints on Twitter and other social media platforms in the last few weeks. Stanley embarks on a whirlwind tour Video. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. I received my old passport yesterday but no idea where my new one is. No info or anything. Is it stolen. However, when I click the link to track the delivery on TNT, it shows I need to have Postcode, Consignment number or PAN number. Track all your TNT Global parcels. But the documents that were entrusted to TNT included your visa. The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. Just use your tracking number and locate all your TNT Global packages! Companies can ask for reviews via automatic invitations. text/email from TNT or the tracking works. You can track your application immediately if you applied online and your application reference begins with PEX. No answer . Passport delivery by TNT DrJ Full Member Just applied for a new passport. I went round to number 15 only to find a sold sign up in the front garden and the house was empty! Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Have rung and emailed the Passport Office who claim my passport is with TNT. Nobody wants to take ownership. However, there is a 50 excess and some general exclusions. TNT really need to address this and be honest and open with information.The delivery truck driver was professional, courteous and careful with my boxed and bulky item. It also apologised for the failure to deliver Angela's passport before her holiday. Will I need a booster shot to travel in 2022? (Renewal of passport)(Going on holiday on the 27th so PRAYING it will get here on time). 'The nurses wanted me to feel guilty about my abortion, From Afghan TV fame to a US factory floor. 2023 BBC. The firm has apologised for having 'fallen short'. Delivery on next possible business day. Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. TNT has been failing to deliver ever since.'. Just took a picture of the entrance & said failed to deliver. (This is where the backlog is). Delivery to Europe in 1-3 days, the U.S. in 3 days and Asia-Pacific in 3-5 days.*. FedEx tracking provides unparalleled insight into when your package will be delivered. All rights reserved. Privacy Policy. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. What do you want us to do? Read about our approach to external linking. Then when arranged to deliver on Sat they didn't show up and when I checked the tracking it was changed to Monday when I specifically asked for Saturday. Little wonder the economy has low productivity, when the government can't arrange for passports to be delivered in a more efficient manner.I recommend a DPD style delivery tracker, where a delivery number is provided, along with a predicted arrival time. So apparently my passport is arriving today 27th February between 08:00 and 20:00hours it hasnt , where is it? Registered in England. E-commerce day-definite delivery service for packages up to 68kg. This file may not be suitable for users of assistive technology. I have sent my documents for passport application on Monday 7/9/2020 by special delivery to HMPO Peterborough and HMPO Newport on the same day. No info or anything. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. Continue in the time remaining or youll lose your application. The BBC is not responsible for the content of external sites. I am losing my patient and trust for this service. States passport delivered 14/02/23. This is a new service your feedback will help us to improve it. A simple Twitter search of 'TNT passport' or checking TNT's trust pilot reviewshighlights the scale of the problem. Telephone: 0300 222 0000 I was travelling home from working away that day. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. LV does have a policy that covers you for loss of a passport up to seven days before departure. (TNT tracking?? TNT Express Tracking Details. After reading Pugalongs reply about calling the passport office, as you know I tried calling them again. Message from TNT was they were unable to deliver despite me being at home. This is actually fed ex who are American no wonder postie is on strike !! Rubbish service. Passport application survey. AP. Picture of a black front door. Tells HM Passport Office staff how to deal with delivery addresses for new passports and the return of supporting documents. Meanwhile,. Top marks to him. TrackingMore is a third party parcel tracker which supports online parcel tracking of worldwide 500+ express and postal couriers. According to the Times newspaper, HMPO is turning to alternative postal companies. Request and download a 'share code' online, using the relevant GOV.UK page: 2. The line is open from 8am to 8pm Monday to Friday, and from 9am to 5.30pm weekends and public holidays. This guidance tells HM Passport Office staff why we need a delivery address and how to: This guidance must be used for deliveries of new passports and the return of supporting documents. Rip-off websites are charging for free travel forms. HMRC is the revenue and customs so tax and import duty - they don't have anything to do with passports as far as I know. FedEx told us: 'As COVID-19 restrictions have continued to ease, HM passport applications have increased. Shipping & Logistics Courier Service TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. You must be logged in to reply to this topic. tried to deliver my passport - they tried this 3times, they didnt even ring my doorbell or knock even tho i was sat waiting for them. Parcel Monitor for TNT tracks all your parcels, from priority same-day delivery to standard parcels. November 8, 2021 at 8:51 pm They will send you another email about your consignment number, if you didn't receive it it means they didn't post your brp yet. Delivery ranges from 3-10+ business days for tracked shipments worldwide. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. Email address. You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant I finally got my passport today as promised. He even took a picture as proof with the number 15 clearly visible! TNT, which is. 2 - Still no update to the tracking by Friday morning, so tried TNT Live Chat. This petition starter stood up and took action. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Textphone: 18001 0300 222 0222 Tracking your application. Apparently, theres a backlog currently. The delivery was on time and both the couriers were friendly. Premium Delivery Option; If you chose Premium Delivery, TNT will contact you to schedule a date and time for delivery. TNT's 12hr delivery window is very unhelpful. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Call the Passport Adviceline to track your application if you applied for your passport: When you call, select option 1 and enter either the: Passport Adviceline Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. I also was able to receive the tracking from TNT shortly (I checked probably 3 hours after that call? My passport was dispatched yesterday (updated via email at 1800) and I was able to track via TNT this morning. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.