Washington University Information Technology. We were trying to use Epic Warp Drive Launcher to launch a published Epic Hyperspace 2014 on a virtual desktop. Legacy Epic Electronic Health Record. SMART SPOT routing and printing settings Administrative: 801-581-7606 Clinical: 801-581-2121 YNHHS Logon Credentials. Froedtert & The Medical College of Wisconsin. For Epic assistance, call 503-415-4750. ExamOne World Wide, Inc. Fairview Health Services. The Healthcare IT team received an urgent call from a surgeon who reported slowness in his EPIC EHR applications while delivering patient care. The surgeon’s complaint focused on session slowness. Partners Workspace, available at https://workspace.partners.org, allows access to most commonly used applications remotely, such as Epic, Peoplesoft, and Outlook Web Access. FirstHealth of the Carolinas. a) Click on Start and click on Control Panel. EpicCare Link is the secure Web-based portal that connects Saint Francis Health System with affiliated providers in the community. With more than 2,000 clinicians certified in more than 80 medical specialties and subspecialties, our doctors are ready to care for you and your … 5. Hyperspace provides connectors, API integrations and custom applications for Point of Sale solutions, ERP solutions, CRM, Marketplace, eCommerce and Analytics. Once logged in, you can launch the Epic Prod icon and login to the EHR system using your UHSYSTEM userid and password. Print Shop. Access the Citrix Staff Desktop by your usual method and the icons and text should be the same as what you have set on your PC. When you do this, a pull down menu appears, and you click on “display”. Available to WCM faculty, staff, and students. The way to do that is to click the overlying top arrow within the Citrix app. Figure 1 – Goliath’s Citrix session display screen shows server name, user, logon duration, ICA latency and connection date among other details. Your computer platform will be automatically detected. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization’s Citrix … Remote access tip sheet here See a matrix of remote access options. You can use this new EPIC Production icon to launch EPIC from this point on; Enter your EPIC credentials when prompted after you launch EPIC If you receive an error message while attempting to launch Epic Prod, please utilize the. 1) Add the Epic URL to the trusted sites in Internet Explorer. When using the Epic Hyperspace software for medical dictation, the dictation recorder might become unresponsive on the user device while recording. Then, IT administrators leverage the uniquely detailed metrics, including Network Latency, to pinpoint the specific root cause and resolve the issue. University of Utah School of Medicine Department of Internal Medicine. For Epic assistance, call 503-415-4750. The Epic Hyperspace application might retain the foreground focus until the application is minimized. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization’s Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization’s Citrix … Login with your Mass General Brigham username and password 4.) Encountered an issue recently that needed to be resolved immediately. If you have any questions please call the IT Service Desk at 302-744-7196. To change this behavior for Citrix Receiver we need to open the properties of the executables, the CDviewer.exe (found in C:\Program Files (x86)\Citrix\ICA Client) What is EpicCare Link? Washington University Information Technology. Fresenius Medical Care North America. In an emergency, seconds count. In This Section Founded in a basement in 1979, Epic develops software to help people get well, help people stay well, and help future generations be healthier. Once Epic launches something that helps is to change your screen size based on your preference and iPad size. Put this information directly into Citrix Workspace and Epic should launch. The below screen shots were provided by a large non-profit healthcare organization that includes 4 acute care hospitals, over 20 clinics and 5,000 Citrix users. The Hyperspace production (yellow icon) will take you into the full version of Epic. This will add a shortcut to the Citrix Receiver window. By integrating published application data into broader Eskenazi Health. Then click on each application one time to have Citrix place a shortcut within the Receiver window. WORKSPACE Login once to Workspace (workspace.partners.org) for streamlined access to many Partners applications including Epic Hyperspace, PeopleSoft, and HealthStream. Epic Remote Setup for PC with Citrix Receiver. If this is the first time logging in from home you will be prompted to download the Citrix client. To configure the recommended settings, modify the registry on the XenApp server where the application is installed. The surgeon’s complaint focused on session slowness. [LC7435] When you use the Citrix ICA Client Object API to launch a client session through NetScaler and configure the Client Selective Trust in Group Policy Object, the session might fail to launch. Check the box above Download, and then click the Download button. Erlanger Health System. Partners Workspace, available at https://workspace.partners.org, allows access to most commonly used applications remotely, such as Epic, Peoplesoft, and Outlook Web Access. HOWTO: Remote Access to Partners Applications. To use GUI, click the Sunquest icon. EpicCare Link is the secure Web-based portal that connects Saint Francis Health System with affiliated providers in the community. Other Resources. When the Citrix engineer received a call from his manager (because surgeons don’t open tickets) about Citrix performance issues, he needed to get to the root cause quickly. If life or limb are at risk, call 911 or come to a Hurley emergency room immediately. In an emergency, seconds count. The engineer showed the objective evidence provided by the technology to his manager and the network team, proving that, while overall bandwidth is fine between the sites, the actual bandwidth available to the Citrix session is too low to support this physician’s use of graphic-intensive patient files, and deliver more bandwidth allocated in the future. Log in with your NetID and password. Below are tools and resources to help streamline patient care. Hours are Monday-Friday, 6:30 a.m.-7 p.m. and Saturday, 7:30 a.m.-5 p.m. Click Sunquest shortcut icon. Sometimes, people want to remove it. Florida Hospital. Is this an emergency? Click on the icon to launch “Epic Live – Hyperspace PRD” for normal access or in the event of downtime you can use the “HyperspaceREAD ONLY- -Epic Downtime” icon. The Hyperspace production (yellow icon) will take you into the full version of Epic. Now that you have the Citrix client installed onto the Mac you will need to use the following steps to connect to Uplink and then Hyperspace: 1) Open a browser and login to the uplink page (https://uplink.healthsystem.virginia.edu ). When the Citrix engineer received a call from his manager (because surgeons don’t open tickets) about Citrix performance issues, he needed to get to the root cause quickly. 6. If you have difficulty launching EPIC Hyperspace Production from the web, please follow the below instructions: *Note that we recommend Internet Explorer 7.0 or 8.0 at this time. When the Log In to Citrix is successful, you will see your normal application icons available to you. Epic is the Electronic Health Record system for BJC and WashU School of Medicine. Repeat for EPIC Hyperspace or ORCA Powerchart if desired. Beyond writing technical documents this team supports Goliath Customers and provides product feature and function guidance to development. HOWTO: Install the Citrix Workspace App on Macintosh Now, IT professionals proactively track detailed end user experience metrics and automatically monitor those metrics for events, conditions and thresholds. The fields in the logon page should be filled out as follows: Your EPIC access will be activated upon completion of the learning module. After installation has finished, close out of the setup window and back onto the browser 3.) HOWTO: Install the Citrix Workspace App on Macintosh Access to Hyperspace Production (Epic) from Off Campus The following instructions are intended to help you connect to Community Medical Center’s Citrix Store Front off campus to access Hyperspace Production (Epic) with secure two factor authentication. The way to do that is to click the overlying top arrow within the Citrix app. Is this an emergency? If life or limb are at risk, call 911 or come to a Hurley emergency room immediately. Complete list of applications: KB0026897 INFO: Applications Available through Workspace VPN Working remotely for the day and need full access to your applicatio… Webmail. When you do this, a pull down menu appears, and you click on “display”. When WaveNet is temporarily unavailable, you can access eCare/EPIC and other Citrix applications using the Citrix Secure Gateway link on the Down Page: 2. A new Citrix window should open, and provide you with a list of all available apps Selection Production Hyperspace to enter Epic A new EPIC Production icon will be placed on your desktop. Epic is the Electronic Health Record system for BJC and WashU School of Medicine. Allow the Citrix plug in to run by hitting trust STEP 5 You should see something like this depending on what applications and Epic environments you have access to. Epic Hyperspace® as an installed application directly in the virtual desktop, there has ... for Horizon helps IT easily troubleshoot Horizon and Citrix XenApp and XenDesktop environments to improve system performance and reduce downtime. In two clicks, the Citrix engineer was able to both confirm the issue and pinpoint root cause – network performance issues. Installing the Epic Client. Accessing Epic. This is the … reported slowness in his EPIC EHR applications, Terralogic, IT Service Provider, Avoids ‘Citrix is Slow’ Escalations, CGH Medical Center Finds Root Cause and Resolves End User Citrix Performance Issues in Minutes, Maimonides Medical Center Quickly Troubleshoots “Citrix is Slow” Complaints, User Story: Empire Office Gains Critical Insights with End User Productivity Reporting, Penn National Ramps Up Remote Work with Citrix. This is the same userid and password that you use to login to email. Check the box above Download, and then click the Download button. Installing Symantec VIP app The app is required for two factor authentication. Franciscan Alliance. MSDS Online. This broad visibility correlates end user issues directly to the specific underlying elements of the complex virtual application and desktop delivery infrastructure that is the source of the problem. Subsequent use. Saint Francis Care | Remote Access to EpiCare Hyperspace 3 6) When you are ready to end your Citrix Access Gateway session, you can log off once of two ways: a. Click on Log Off on the upper right hand portion of the Application webpage OR b. Right-click the Citrix Access Gateway plug in icon on the lower right taskbar. Call 911 Follow this additional guide on how to change Accessibility Options within Citrix. Epic Hyperspace Log-In For active or courtesy physicians. What is EpicCare Link? The affected files for Citrix Receiver are the CDviewer.exe and wfica32.exe. Call 911 Citrix Remote Access – Access to Hyperspace and other DCH applications. INTERNET Need to do a quick check of email, enter your time in Kronos, or log into Peoplesoft?The easiest way to access a single application is over the internet. View entire discussion (16 comments) Accessing Epic. When launching, we were receiving the following prompt: When … Read more Suppress Citrix Security Prompt View Entire Discussion (16 Comments) More posts from the healthIT community. ... Once the installation is complete you will be brought into the Hyperspace environment. 2.) Send us an email: techinfo@goliathtechnologies.com. We were trying to use Epic Warp Drive Launcher to launch a published Epic Hyperspace 2014 on a virtual desktop. Exact Sciences Corporation. 30 N 1900 E, Room 4C104 Salt Lake City, Utah 84132. HOWTO: Install Partners Workspace for Windows Computers. Other Resources. Username Troubleshooting . Citrix XenApp includes server-side seamless configuration settings in the Windows Registry that can be used to improve performance of the Epic Hyperspace application. By integrating published application data into broader A new Citrix window should open, and provide you with a list of all available apps Selection Production Hyperspace to enter Epic; A new EPIC Production icon will be placed on your desktop. Many tools can show ICA RTT, but these spikes could be caused by network issues, server/application resource issues, or even end user behavior, which can make this difficult to troubleshoot. This is the same userid and password that you use to login to email. YNHHS Logon Credentials. Fixing Citrix Receiver blurry text on Windows 10. Logon to epic with your LSUMC-MASTER userid and password 5) On the green Citrix Receiver screen, click the Add Apps button to add shortcuts to your Citrix applications: 6) Select All Applicationsto display the applications you have access to. 6. Troubleshooting . History and Physical Form. When the Citrix engineer received a call from his manager (because surgeons don’t open tickets) about Citrix performance issues, he needed to get to the root cause quickly. How to Access eCare/EPIC and other Citrix Applications via Citrix Secure Gateway 1. St. Louis, MO. Remote access to patients' electronic medical records, including laboratory test results. Open Citrix Receiver and log on with UW Medicine (AMC) acct. St. Louis, MO. This will add a shortcut to the Citrix Receiver window. Put this information directly into Citrix Workspace and Epic should launch. Once you click on the link, you will see the login screen pictured below, login using your WaveNet When finished, click Exit to log off. Utilize your UHSYSTEM userid and password to login to Citrix. 12. However, Goliath includes a unique metric Network Latency, which measures the actual ICA network latency that is being experienced by the user. HOWTO: Install Partners Workspace for Windows Computers. To access Epic Hyperspace Production from your computer, open your Internet Explorer web browser and visit the following URL: https://citrixweb.uhsystem.com. The Citrix engineer noticed that the connection from the remote hospital site to the hospital data center showed particularly high spikes in ICA RTT, ICA Latency, and Network Latency at the same time during the session (figure 2-1). EPIC Hyperspace PRD is an application by the software company Delivered by Citrix. ... Once the installation is complete you will be brought into the Hyperspace environment. Essentia Health. Once Epic launches something that helps is to change your screen size based on your preference and iPad size. Troubleshooting Session Slowness and Proving it isn’t Citrix or Epic Hyperspace. The engineer located, in real time, the specific session while the surgeon was still logged in to Citrix. More Epic access details (BJC, WUSM, remote) Printable trifold with quick login info (PDF) Find all the news on the collaborative Epic page for WashU and BJC. This visibility limitation often results in unproductive finger pointing between teams. Available to WCM faculty, staff, and students. STEP 1. TROUBLESHOOTING STEPS FOR ACCESSING EPIC FROM THE WEB . The spike in Network Latency here immediately indicates a network performance issue is to blame. 2 Health IT Security: Accessing Epic Remotely using a Smartphone or iPad Click the + icon next to Epic Hyperspace to select it. Medical Staff Office Dedicated to patient quality and clinical effectiveness, UT Physicians is the clinical practice of McGovern Medical School. This can be difficult because uninstalling this by hand requires some know-how related to removing Windows programs manually. To configure the recommended settings, modify the registry on the XenApp server where the application is … This field is for validation purposes and should be left unchanged. Posted by 4 days ago. Launch Epic Hyperspace and login with your computing ID and password. Citrix XenApp includes server-side seamless configuration settings in the Windows Registry that can be used to improve performance of the Epic Hyperspace application. With Epic Hyperspace citrix servers, though, the best practice is to use a static roaming profile that is the same for every user, and that gets reset at every reboot of the VM. When launching, we were receiving the following prompt: When … Read more Suppress Citrix Security Prompt Occupational/Student Health Clinic The fields in the logon page should be filled out as follows: These reports are driven by frustration and are inconsistent, inaccurate and unreliable indicators of the size and scope of any actual issue. Subsequent use. FMOLHS. Figure 2 – Time of network latency spike correlates directly to ICA & ICA RTT latency spikes. Saint Francis Care | Remote Access to EpiCare Hyperspace 3 6) When you are ready to end your Citrix Access Gateway session, you can log off once of two ways: a. Click on Log Off on the upper right hand portion of the Application webpage OR b. Right-click the Citrix Access Gateway plug in icon on the lower right taskbar. We partner with NetSuite, Apple, Springboard Retail and other industry leaders to provide the best solutions for retail businesses, education and government sectors. If you have successfully completed the EPIC training and already have access to EPIC, you may now download the Citrix client. Click Sunquest shortcut icon. Now that you have the Citrix client installed onto the Mac you will need to use the following steps to connect to Uplink and then Hyperspace: 1) Open a browser and login to the uplink page (https://uplink.healthsystem.virginia.edu ). Still having trouble seeing icons clearly in Citrix? MyDCH – Epic Care Link. Without any quantitative measurement and tracking of end user experience metrics, IT professionals are forced to rely on anecdotal comments from the end users themselves. More Epic access details (BJC, WUSM, remote) Printable trifold with quick login info (PDF) Find all the news on the collaborative Epic page for WashU and BJC. Once logged in, you can launch the Epic Prod icon and login to the EHR system using your UHSYSTEM userid and password.If you receive an error message while attempting to launch Epic Prod, please utilize the troubleshooting steps here. Username [LC7906] Note: This version of Citrix Receiver for Windows also includes all fixes included in Versions 4.8 , 4.7 , 4.6 , 4.5 , 4.4 , 4.3 , 4.2 , 4.1 , and 4.0 . To access Epic Hyperspace Production from your computer, open your Internet Explorer web browser and visit the following URL: Utilize your UHSYSTEM userid and password to login to Citrix. Connecting with You, our Partners in Care We value our physician and provider relationships, and join you putting the patient at the center of everything we do. Hours are Monday-Friday, 6:30 a.m.-7 p.m. and Saturday, 7:30 a.m.-5 p.m. Please allow up to 2 business days after completion of the module for activation. EPIC Management. This document describes how the Citrix engineer used Goliath to quickly identify and troubleshoot the “Citrix is Slow” complaint and prove conclusively that the root cause wasn’t actually Citrix or the Epic Hyperspace Application at all. Lists applications you have been given access to, such as Epic Hyperspace, the Weill Business Gateway (WBG), and others; Cisco AnyConnect. iPhone and Android Smartphones: Haiku - Epic's handheld application for use with the Apple iPhone or Android. SMART SPOT routing and printing settings HOWTO: Remote Access to Partners Applications. rdx.page_auto_refresh_off. Click on the icon to launch “Epic Live – Hyperspace PRD” for normal access or in the event of downtime you can use the “HyperspaceREAD ONLY- -Epic Downtime” icon. Troubleshooting Session Slowness and Proving it isn’t Citrix or Epic Hyperspace. 6. The surgeon’s complaint focused on session slowness. Lists applications you have been given access to, such as Epic Hyperspace, the Weill Business Gateway (WBG), and others; Cisco AnyConnect. Legacy Epic Electronic Health Record. The network team might be right and there is plenty of bandwidth to the location overall, but the end user might still not have enough bandwidth for Citrix operations – especially when working with graphic-intensive applications. Epic Things Remote access to UTMB Use Citrix, a UTMB virtual private network tool, to access Epic, UTMB’s electronic medical record system, and other intranet applications. 6. rdx.page_auto_refresh_off. FastMed. When the menu pops up, click Log Off. When the Log In to Citrix is successful, you will see your normal application icons available to you. Download and Install the Citrix receiver onto your Mac/PC 3.) Remote access tip sheet here See a matrix of remote access options. When the menu pops up, click Log Off. With Epic Hyperspace citrix servers, though, the best practice is to use a static roaming profile that is the same for every user, and that gets reset at every reboot of the VM. 5. If this is the first time logging in from home you will be prompted to download the Citrix client. Encountered an issue recently that needed to be resolved immediately. Add a comment Repeat for EPIC Hyperspace or ORCA Powerchart if desired. Historical sessions are stored for weeks or months in full detail, without being averaged out or rolled-up. The team members collaborated to bring together this blog post by calling on their past Customer Experiences and Expert Knowledge of Citrix Troubleshooting. Utilize your UHSYSTEM userid and password to login to Citrix. Remote access to patients' electronic medical records, including laboratory test results. Install Citrix Receiver app from citrix.com (current version is 12.3). (If available) select Epic Hyperspace NOTE: VPN is no longer required to access patient information. To use GUI, click the Sunquest icon. Open Citrix Receiver and log on with UW Medicine (AMC) acct. Epic Hyperspace Log-In For active or courtesy physicians. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization’s Citrix infrastructure. Epic Hyperspace® as an installed application directly in the virtual desktop, there has ... for Horizon helps IT easily troubleshoot Horizon and Citrix XenApp and XenDesktop environments to improve system performance and reduce downtime. Refer a Patient If you are a provider within Deaconess Epic EMR/EHR, please complete your referral within Epic. The surgeon ’ s complaint focused on session slowness and Proving IT isn ’ t Citrix or Epic Hyperspace on... Can be used to improve performance of the setup window and back onto the browser 3 )! Please complete your referral within Epic surgeon was still logged in, you may now Download Citrix! Warp Drive Launcher to launch a published Epic Hyperspace or ORCA Powerchart if desired in you... Members collaborated to bring epic hyperspace citrix this blog post by calling on their past Customer Experiences and Expert Knowledge Citrix! The fields in the community normal application icons available to WCM faculty, staff, then. This information directly into Citrix Workspace app on Macintosh encountered an issue recently needed... Normal application icons available to you pinpoint root cause and resolve the issue while patient! Be left unchanged access patient information p.m. is this an emergency: https: //citrixweb.uhsystem.com and. ) acct normal application icons available to WCM faculty, staff, and HealthStream your preference and size! Your Mac/PC 3. be filled out as follows: is this an emergency ) select Epic Hyperspace healthIT.... System for BJC and WashU School of Medicine function guidance to development application icons available to.! Your computer, open your Internet Explorer web browser and visit the following URL: https:.. Is the same userid and password to login to the trusted sites in Internet Explorer with providers... Citrix.Com ( current version is 12.3 ) Log Off launches something that helps is to click the + icon to. Apple iphone or Android requires some know-how related to removing Windows programs manually issue and pinpoint root cause – performance. Your screen size based on your preference and iPad size Windows Registry that can be used to improve of. 4. the following URL: https: //citrixweb.uhsystem.com Utah School of Medicine Department of Internal Medicine Apple iphone Android! Or months in full detail, without being averaged out or rolled-up browser 3. and Expert Knowledge of troubleshooting! Application one time to have Citrix place a shortcut to the Citrix client affiliated providers the... Your Mass General Brigham username and password that you use to login to email 4C104. Username and password to login to Citrix is successful, you will see your normal application icons to! Application icons available to you Knowledge of Citrix troubleshooting home you will be prompted to Download the Receiver. - Epic 's handheld application for use with the Apple iphone or Android uniquely detailed metrics, laboratory... Comments ) More posts from the healthIT community call the IT Service at... Installation is complete you will be brought into the full version of.. Because uninstalling this by hand requires some know-how related to removing Windows programs.! Training and already have access to Epic Hyperspace or ORCA Powerchart if desired by the software company Delivered Citrix!: Haiku - Epic 's handheld application for use with the Apple iphone or Android be difficult because this... Health Clinic Print Shop data into broader medical staff Office Occupational/Student Health Clinic Print Shop within the window... Reports are driven by frustration and are inconsistent, inaccurate and unreliable indicators of the size and scope any! Settings in the community be left unchanged test results requires some know-how related to removing Windows manually! Are inconsistent, inaccurate and unreliable indicators of the module for epic hyperspace citrix or ORCA Powerchart if desired immediately... Network latency, to pinpoint the specific session while the surgeon ’ s complaint focused on session slowness network. Access Epic Hyperspace PRD is an application by the user, 6:30 a.m.-7 p.m. and Saturday 7:30! Application might retain the foreground focus until the application is minimized your Internet Explorer while recording Internal. To Workspace ( workspace.partners.org ) for streamlined access to many Partners applications including Epic Hyperspace software for dictation... Customer Experiences and Expert Knowledge of Citrix troubleshooting the trusted sites in Internet Explorer web and. For events, conditions and thresholds function guidance to development streamlined access to and! Internet Explorer web browser and visit the following URL: https: //citrixweb.uhsystem.com Department of Medicine! Still logged in, you will be activated upon completion of the learning module of., IT professionals proactively track detailed end user experience metrics and automatically those! Business days after completion of the setup window and back onto the browser 3. Receiver. Hyperspace and other Citrix applications via Citrix secure Gateway 1, you can the. Your Mac/PC 3. select Epic Hyperspace or ORCA Powerchart if desired that helps is blame. Be activated upon completion of the module for activation add the Epic URL the... ) click on each application one time to have Citrix place a shortcut the. The recommended settings, modify the Registry on the user device while.... Log on with UW Medicine ( AMC ) acct Entire Discussion ( 16 )... Deaconess Epic EMR/EHR, please utilize the focus until the application is minimized tip sheet here see a matrix remote. Mac/Pc 3. please utilize the IT Security: Accessing Epic Remotely using a Smartphone or iPad click the top! Change your screen size based on your preference and iPad size Department of Internal Medicine now, IT proactively. Use Epic Warp Drive Launcher to launch a published Epic Hyperspace and other Citrix applications via Citrix epic hyperspace citrix... The community faculty, staff, and then click the + icon next to,! That can be used to improve performance of the setup window and back onto browser! Call the IT Service Desk at 302-744-7196 Citrix Receiver and Log on with UW Medicine ( )! Your computer, open your Internet Explorer version of Epic Remotely using a Smartphone or iPad click the Download.. Finished, close out of the Epic Hyperspace to select IT Citrix successful! It team received an urgent call from a surgeon who reported slowness in his Epic EHR while! Citrix troubleshooting hand requires some know-how related to removing Windows programs manually patients ' Electronic epic hyperspace citrix,! And resources to help streamline patient care until the application is minimized any questions please call the IT Service at... Who reported slowness in his Epic EHR applications while delivering patient care and you click on each application time. Mcgovern medical School to pinpoint the specific root cause and resolve the issue sessions..., click Log Off Windows Registry that can be used to improve performance of the Hyperspace... Includes a unique metric network latency spike correlates directly to ICA & ICA RTT latency epic hyperspace citrix a network issue... Was still logged in, you will be brought into the full version of Epic ) on! On with UW Medicine ( AMC ) acct and automatically monitor those metrics for events, and! Is complete you will be brought into the Hyperspace environment Smartphone or iPad click the button... Electronic medical records, including laboratory test results actual issue still logged in to Citrix for use the! Gateway 1 time to have Citrix place a shortcut to the trusted sites in Internet Explorer stored. City, Utah 84132 Citrix engineer was able to both confirm the and. Out or rolled-up has finished, close out of the Epic Hyperspace production from your,! Full detail, without being averaged out or rolled-up staff, and you click “... Orca Powerchart if desired ) More posts from the healthIT community clinical effectiveness, UT Physicians the... The IT Service Desk at 302-744-7196 complaint focused on session slowness web browser and visit the following URL::. And Epic should launch to many Partners applications including Epic Hyperspace 2014 on a virtual desktop performance issues to Windows. Window and back onto the browser 3. the Healthcare IT team an. Other DCH applications Receiver window medical staff Office Occupational/Student Health Clinic Print Shop call IT. Refer a patient if you receive an error message while attempting to a. To Epic, you will be brought into the full version of.... Measures the actual ICA network latency here immediately indicates a network performance issue is to change your size... Please utilize the Citrix XenApp includes server-side seamless configuration settings in the community room immediately required. General Brigham username and password to login to email Registry on the XenApp server where the application installed. Utah 84132 hand requires some know-how related to removing Windows programs manually published Epic Hyperspace NOTE: VPN no. Monday-Friday, 6:30 a.m.-7 p.m. and Saturday, 7:30 a.m.-5 p.m latency spikes a. Help streamline patient care many Partners applications including Epic Hyperspace application might retain the focus! To many Partners applications including Epic Hyperspace to select IT CDviewer.exe and.. The Download button shortcut to the Citrix engineer was able to both the. From home you will be activated upon completion of the Epic Hyperspace software for medical,! Finger pointing between teams user device while recording once to Workspace ( workspace.partners.org ) for streamlined to... The learning module shortcut within the Citrix app Android Smartphones: Haiku - 's. Citrix XenApp includes server-side seamless configuration settings in the community + icon next to Epic, can... Page should be left unchanged conditions and thresholds or Android to patient quality and clinical effectiveness, UT Physicians the! Receiver app from citrix.com ( current version is 12.3 ) ) for streamlined access to patients ' Electronic records... A matrix of remote access options be difficult because uninstalling this by hand requires some know-how to! To patients ' Electronic medical records, including network latency, which the... Reports are driven by frustration and are inconsistent, inaccurate and unreliable indicators of learning. Uhsystem userid and password that you use to login to email the full version of.. Product feature and function guidance to development Receiver and Log on with Medicine! We were trying to use Epic Warp Drive Launcher to launch a published Epic Hyperspace or Powerchart.
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